Image Desk Appraiser - BC Region

CAA South Central Ontario; Vancouver; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading insurance company is seeking an Image Desk Appraiser for the BC region. In this full-time role, you will review and approve incoming photo-image assignments and negotiate costs with repair facilities. The ideal candidate should have at least one year of experience in insurance appraisal and the ability to work independently. Excellent communication and negotiation skills are essential. The position offers a dynamic professional environment committed to customer service.

Qualifications

• Minimum of 1 year experience in insurance appraisal or body shop estimating or 2 years in Auto PD claims.
• Ability to appraise auto body claims.
• Experience reading Mitchell estimates and total loss reports.
• Ability to work remotely, independently, and unsupervised.

Responsibilities

• Review and approve incoming photo-image assignments to ensure quality.
• Negotiate costs with repair facilities and record details of appraisal activity.
• Provide advice to PD adjusters when exceptions are made.
• Participate in industry events and training of other staff.

Skills

Insurance appraisal

Auto body claims appraisal

Excellent communication skills

Excellent organizational skills

Superior customer service

Negotiation skills

Education

Post-secondary education

Job description

Join to apply for the Image Desk Appraiser - BC Region role at CAA Club Group.

About Us

Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Position Details

What you will do:

• Review and approve incoming photo-image assignments to ensure quality and technical competence are always displayed
• Review claims details to ensure correct information is recorded and meet all appraisal standards
• Negotiate costs with repair facilities and record all details of appraisal activity
• Keep detail notes and records of all appraisals
• Provide advice to PD adjusters when exceptions are always made
• Coordinate the appraisal resources to ensure assignments are dispatched
• In case of total loss, provide review of appraisal to respective parties
• Provide evaluation for stolen or unrecovered vehicles
• Participate in the industry events, training of other staff in auto PD, and various projects

What you have

• Minimum of 1 year experience in insurance appraisal or body shop estimating or 2 yrs in Auto PD claims with an insurance carrier
• Ability to appraise auto body claims
• Post-secondary education
• Excellent communication skills both written and oral
• Excellent organizational skills
• Superior customer service and interpersonal skills
• Experience reading Mitchell estimates and total loss reports
• Excellent negotiation skills
• Ability to work remotely, independently, and unsupervised

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Motor Vehicle Manufacturing and Insurance

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