Total Loss Adjuster

CAA Club Group; Vaughan; On-site; CAD 65,000 - 90,000; Full time

Job summary

The CAA Club Group in Thornhill, Ontario, seeks a Total Loss Adjuster to manage end-to-end automobile claims with a focus on total loss, fire, and theft. You will coordinate investigations, negotiate with appraisers and vendors, and maintain reserves within authority levels.

Ideal candidates have post-secondary education and 1-5 years of claims handling plus 2-3 years of customer service, strong communication, organization, and a CIP designation is a plus.

Qualifications

• Post‑secondary education completion.
• 1-5 years prior claims handling experience coupled with 2-3 years customer service experience.
• Completion of, or active pursuit of, a Chartered Insurance Professional (CIP) designation is considered a strong asset.
• Excellent communication skills both written and oral.
• Excellent organizational skills.
• Superior customer service and interpersonal skills.

Responsibilities

• Manage the end-to-end claims lifecycle for automobile and third‑party automobile claims, with a specialized focus on total loss, fire, and theft claims.
• Conduct claim investigations, including coordinating, consulting, negotiating and collaborating with appraisers, body shops, third party claimants, adjusters and vendors
• Evaluate liability, salvage and subrogation exposure and potential
• Review and analyze losses to ensure files meet the guideline criteria and determine proper kind of loss
• Maintain adequate reserves based on exposure and authority level

Skills

Claims handling

Customer service

Communication

Organization

Education

Post-secondary education

Job description

Career Opportunities: Total Loss Adjuster (8652)

Requisition ID8652-Posted11/02/2026-Physical Damage-Insurance Operations-THORNHILL-Insurance-CAA Club Group-Mid-Career-0 - 10%-Full Time- Job Location (country) (1) - Job Location (region) (1)

For over 50 years,our Property and Casualty insurance Company, CAA Insurance,has provided dependable and trustworthy service to protect Canadians and what matters to them.CAA Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

What You Will Do

• Manage the end-to-end claims lifecycle for automobile and third‑party automobile claims, with a specialized focus on total loss, fire, and theft claims.
• Conduct claim investigations, including coordinating, consulting, negotiating and collaborating with appraisers, body shops, third party claimants, adjusters and vendors
• Evaluate liability, salvage and subrogation exposure and potential
• Review and analyze losses to ensure files meet the guideline criteria and determine proper kind of loss
• Maintain adequate reserves based on exposure and authority level

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

What You Have

• Post‑secondary education completion
• 1-5 years prior claims handling experience coupled with 2-3 years customer service experience
• Completion of, or active pursuit of, a Chartered Insurance Professional (CIP) designation is considered a strong asset
• Excellent communication skills both written and oral
• Excellent organizational skills
• Superior customer service and interpersonal skills

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.