Total Loss Adjuster

CAA South Central Ontario; Vaughan; On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Wellness program

Education reimbursement

Employee discounts

Performance rewards

Defined contribution plan

Job summary

CAA Club Group of Companies (CCG) in Ontario is hiring an Associate Claims Specialist to manage the end-to-end automobile claims lifecycle, with a focused role on total loss, fire, and theft claims. You will conduct investigations, coordinate with appraisers, body shops and third-party claimants, evaluate liability and reserves, and ensure files meet guideline criteria.

Candidates typically have 1–5 years in claims handling with 2–3 years in customer service; post-secondary education; CIP is a

Qualifications

• Post-secondary education completed.
• 1–5 years claims handling experience with 2–3 years customer service.
• Completion of CIP designation is considered a strong asset.

Responsibilities

• Manage end-to-end automobile claims lifecycle, with focus on total loss, fire and theft.
• Conduct investigations, coordinating with appraisers, body shops, third party claimants, adjusters and vendors.
• Evaluate liability, reserves, and exposure to ensure files meet guideline criteria.

Skills

Excellent communication

Customer service

Interpersonal skills

Organizational skills

Education

Post-secondary education

CIP designation (asset)

Job description

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For over 50 years,our Property and Casualty insurance Company, CAA Insurance,has provided dependable and trustworthy service to protect Canadians and what matters to them.CAA Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

What You Will Do

• Manage the end-to-end claims lifecycle for automobile and third-party automobile claims, with a specialized focus on total loss, fire, and theft claims.
• Conduct claim investigations, including coordinating, consulting, negotiating and collaborating with appraisers, body shops, third party claimants, adjusters and vendors
• Evaluate liability, salvage and subrogation exposure and potential
• Review and analyze losses to ensure files meet the guideline criteria and determine proper kind of loss
• Maintain adequate reserves based on exposure and authority level

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

What You Have

• Post-secondary education completion
• 1-5 years prior claims handling experience coupled with 2-3 years customer service experience
• Completion of, or active pursuit of, a Chartered Insurance Professional (CIP) designation is considered a strong asset
• Excellent communication skills both written and oral
• Excellent organizational skills
• Superior customer service and interpersonal skills

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.