I.T Field Service Technician

MBI I.T. Services; Mississauga; On-site; CAD 28,000 - 30,000; Full time

Job summary

MBI I.T. Services in Mississauga, ON is seeking a contract IT Field Service Technician for a monitor refresh project. Candidates with 1 year of experience or a computer science background are preferred.

Strong desktop/hardware support and iMac experience are desirable. Willingness to travel with a company vehicle and ability to lift 20 lbs is required. The ideal candidate will be customer friendly and communicate effectively while providing on-site hardware and software support.

Qualifications

• High school diploma and college or university enrollment/degree.
• 1 year experience in break/fix Field IT technician role.
• Working knowledge of current protocols and operating systems.
• Ability to read technical manuals and OEM guides.
• Ability to interpret technical documentation for training and end-user procedures.
• Must have own car for travel between locations.
• Android 4.4+ or iOS9+ or Windows Phone 8+ with data plan.
• Ability to lift 20 lbs.

Responsibilities

• Maintains, troubleshoots, and repairs computer systems, hardware, and peripherals.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports user account information including rights, security, and systems groups.
• Trains employees, identifies and repairs product failures, orders, and replaces parts as needed.
• Determines and recommends which products or services fit the customers' needs.

Skills

Desktop Support

Hardware Support

iMac

POS experience

Education

High School Diploma

College enrollment/degree

Job description

We are currently hiring for a contract I.T Field Service Technician job in Mississauga, ON for a monitor referesh project. You must have 1 year of experience in this role or a computer science background. Experience in Desktop Support, Hardware Support, and iMac. POS experience is a plus but not required. The ideal candidate would have good communication skills, be customer friendly, and should be comfortable lifting monitors.

I.T. Field Service Technician job responsibilities:

• Maintains, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports user account information including rights, security, and systems groups.
• Trains employees, identifies and repairs product failures, orders, and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.

Requirements:

• High school diploma and college or university enrollment/degree.
• 1 year experience working as a break/fix Field IT technician and or lead break/fix Field IT technician.
• Working technical knowledge of current protocols, operating systems, and standards.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Able to develop and interpret technical documentation for training and end-user procedures.
• Possession and use of an owed car for travel between locations.
• Android 4.4+ or Apple iOS9+ or Windows Phone 8+ including a data package to receive emails and instant messaging.
• Ability to lift a 20 lbs. box from the floor to a tabletop surface.

Nice to Have:

• College diploma or university degree in the field of computer science and/or information technologies or 1 year equivalent work experience.

Compensation

$20-22/hour