Hybrid Real-Time Workforce Planning Analyst

Intact; Saint-Hyacinthe; On-site; CAD 65,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Financial rewards program

Employee Share Purchase Plan

Extensive flex benefits package

Annual wellness account

Job summary

A leading insurance company is seeking a Workforce Management Analyst in Saint-Hyacinthe, Canada. This role involves ensuring service-level objectives are met, optimizing work schedules, and generating operational reports. The ideal candidate will have strong analytical skills, experience in workforce planning, and proficiency in relevant software. The position offers a hybrid work model and various benefits aimed at promoting overall well-being.

Qualifications

• 1-3 years' experience in a workforce planning department.
• Proficient in work management software.
• Strong knowledge of Microsoft Excel.

Responsibilities

• Ensure service-level objectives are met.
• Monitor and adjust schedules for calls.
• Build reports to track daily operations.

Skills

Analytical skills

Communication skills

Teamwork

Time management

Bilingualism (French / English)

Education

University degree or college diploma in business, math, statistics, economics, computer science, or engineering

Tools

Nice-WFM

Verint

Cisco

Avaya

Excel

Job description

A leading insurance company is seeking a Workforce Management Analyst in Saint-Hyacinthe, Canada. This role involves ensuring service-level objectives are met, optimizing work schedules, and generating operational reports. The ideal candidate will have strong analytical skills, experience in workforce planning, and proficiency in relevant software. The position offers a hybrid work model and various benefits aimed at promoting overall well-being.