Strategic Workforce Planner | Hybrid & Analytics

iA Financial Group; Quebec; Hybrid; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work environment

Flexible group insurance plans

Competitive retirement savings plan

Employee share purchase plan

Vacation program and wellness days

Telemedicine services

EFAP

Ergonomic furniture program

Performance bonus

Discounts on iA products

Job summary

iA Financial Group is seeking a Workforce Planning Analyst in Canada (Quebec) to plan staffing, analyze capacity, and optimize scheduling. The role requires collaboration with operations, analytics, and project teams, with a focus on improving service levels and efficiency.

The position supports a hybrid work model and French-language interaction within a French-speaking team. You will leverage Genesys WFM and Power BI to develop dashboards, report variances, and advise leadership on capacity

Qualifications

• Minimum 3 years of experience in workforce planning.
• Knowledge of a workforce planning tool, including Genesys WFM.
• Strong leadership and ability to turn analyses into recommendations for decision-making.
• Project management skills and collaboration with various stakeholders.
• Knowledge of Lean Six Sigma is an asset.
• Knowledge of Power BI is an asset.
• Advanced French proficiency; meetings and day-to-day are conducted in French.

Responsibilities

• Plan workforce requirements including schedules and vacations to balance capacity and operations.
• Produce analyses to assess workforce requirements, explain variances, and make recommendations to decision-makers.
• Advise managers on workforce coverage, service levels, abandonment rates, adherence, and efficiency.
• Monitor KPIs, identify trends and risks, and develop dashboards and analytical tools.
• Ensure smooth execution of planning processes, including schedules and vacation calendars, and contribute to optimization.
• Optimize the use of planning tools (Genesys WFM) and develop decision-support tools.
• Participate in projects affecting capacity and drive efficiency improvements.
• Collaborate with operations, analytics, and project management teams and contribute to strategic discussions.

Skills

Workforce planning

Leadership & influence

Project management

Lean Six Sigma

Power BI

French language

Tools

Genesys WFM

Job description

iA Financial Group is seeking a Workforce Planning Analyst in Canada (Quebec) to plan staffing, analyze capacity, and optimize scheduling. The role requires collaboration with operations, analytics, and project teams, with a focus on improving service levels and efficiency.

The position supports a hybrid work model and French-language interaction within a French-speaking team. You will leverage Genesys WFM and Power BI to develop dashboards, report variances, and advise leadership on capacity