Hybrid Workforce Planning Analyst – Data-Driven Capacity

iA Financial Group

Montreal

Hybrid

CAD 70,000 - 100,000

Full time

6 days ago

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Benefits offered by this job

Flexible group insurance plans

Competitive retirement savings plan

Employee share purchase plan

Vacation program, wellness days, and个人

Telemedicine services

EFAP

Ergonomic furniture program

Performance bonus

Discounts on iA products

Job summary

iA Financial Group in Quebec/Montreal is seeking a Workforce Planning Analyst to align capacity with demand and advise managers on coverage, service levels, and efficiency. You will develop dashboards, run analyses, and optimize scheduling processes in a collaborative, French-speaking environment.

Ideal candidates have 3+ years in workforce planning, experience with Genesys WFM, and familiarity with Power BI. Lean Six Sigma and strong stakeholder engagement are assets in a hybrid Montreal role.

Qualifications

Has minimum 3 years of experience in workforce planning.
Has knowledge of a workforce planning tool, including Genesys WFM.
Stands out for their leadership and ability to influence, as well as their ability to turn analyses into clear and useful recommendations for decision-making.
Has project management skills and is comfortable collaborating with various stakeholders.
Has knowledge of Lean Six Sigma, considered an asset.
Has knowledge of Power BI, considered an asset.
Has a relevant combination of education, extensive experience, and recognized expertise in the field.
Has an advanced level of French proficiency, as the team is French-speaking and all team meetings and day-to-day interactions are conducted in French.

Responsibilities

Plan workforce requirements and activities, including schedules, vacations, statutory holidays, and offline activities, to maintain the right balance between available capacity and operational needs.
Produce and communicate analyses to assess workforce requirements, explain variances between forecasts and actual results, and make recommendations to decision-makers.
Act as a partner to managers by advising them on workforce coverage, service levels, abandonment rates, adherence, and operational efficiency.
Monitor key performance indicators, identify trends, risks, and opportunities for improvement, and contribute to the development of dashboards, reports, and analytical tools.
Ensure the smooth execution of workforce planning processes, including schedule selections, vacation calendars, and activity planning, while contributing to their optimization and standardization.
Optimize the use of workforce planning tools, including Genesys WFM, and develop or improve models, calculators, and other decision-support tools.
Participate in projects and initiatives that impact operational capacity and recommend process efficiency improvements.
Collaborate closely with multidisciplinary teams, including operations, analytics, and project management, and contribute to strategic discussions and recommendations.