Hybrid Omnichannel Strategy Lead

Novartis AG; Toronto; On-site; CAD 125,000 - 174,000; Full time

Benefits offered by this job

Insurance plans

Retirement plans

Wellbeing resources

Global recognition programs

Hybrid working options

Job summary

Novartis Canada in Toronto seeks a senior Omnichannel Delivery Lead to plan and deliver regional and global projects. You will translate requirements into detailed plans, timelines and quality objectives, coordinating across Brand, Field and analytics teams.

You will connect customer insights and data into integrated journeys, define KPIs, optimize experiences, and scale omnichannel frameworks. Collaboration across multiple functions without direct authority is expected.

Qualifications

• Relevant education and professional experience supporting commercial strategy or omnichannel delivery.
• Pharma experience is valuable; experience from other industries is welcome.

Responsibilities

• Lead the planning and delivery of regional and global omnichannel projects with detailed plans, estimates, timelines and quality objectives.
• Connect customer insights, content, field activity and data into integrated journeys that align with business objectives.
• Partner with global/local Brand, Field, analytics, and IT teams to deliver coordinated customer experiences without direct authority.
• Identify resource gaps and risks early, and help teams focus on high-value problems.
• Define meaningful KPIs from customer data and optimize journeys based on business impact.
• Scale practical omnichannel working frameworks including segmentation and personalization.

Skills

Omnichannel delivery

Cross-functional influence

Data literacy

CRM platforms

Marketing automation

Content strategy

Pharma/commercial experience

Tools

CRM systems

Marketing automation tools

Job description

Novartis Canada in Toronto seeks a senior Omnichannel Delivery Lead to plan and deliver regional and global projects. You will translate requirements into detailed plans, timelines and quality objectives, coordinating across Brand, Field and analytics teams.

You will connect customer insights and data into integrated journeys, define KPIs, optimize experiences, and scale omnichannel frameworks. Collaboration across multiple functions without direct authority is expected.