Omnichannel Engagement Lead — Pharma CX & Growth

CA04 (FCRS = CA004) NOVARTIS PHARMA CANADA INC.; Toronto; Hybrid; CAD 125,000 - 174,000; Full time

Benefits offered by this job

Flexible hybrid working

Parental leave

Job summary

Novartis Canada in Toronto is seeking a role focused on exploring, developing, implementing and evaluating digital innovation solutions that address customer needs, while co-creating partnerships with key stakeholders.

Lead the delivery of projects across creative and marketing channels, coordinating plans through design, development and production to achieve agreed KPIs. Work with brand, technical and cross-functional teams to maximize value and provide insights.

Qualifications

• Experience supporting commercial strategy and customer engagement in omnichannel delivery.
• Ability to translate requirements into detailed plans, timelines and KPIs.
• Strong collaboration across Brand, Field and analytics teams.

Responsibilities

• Lead planning and delivery of regional and global omnichannel projects with detailed plans and timelines.
• Connect customer insights and data into integrated journeys aligned to business objectives.
• Partner with Brand, Field, analytics and other teams to deliver coordinated customer experience.
• Identify risks, manage priorities and drive high-value business improvements.
• Define KPIs, test approaches and optimize journeys based on data and impact.
• Scale practical omnichannel ways of working and training across teams.
• Pilot, learn, and expand successful approaches across brands and teams.
• Ensure operational compliance and proper handling of marketing samples where applicable.

Skills

Omnichannel delivery

Cross-functional leadership

Brand and field collaboration

Analytics and insights

Project management

Customer journey design

Job description

Novartis Canada in Toronto is seeking a role focused on exploring, developing, implementing and evaluating digital innovation solutions that address customer needs, while co-creating partnerships with key stakeholders.

Lead the delivery of projects across creative and marketing channels, coordinating plans through design, development and production to achieve agreed KPIs. Work with brand, technical and cross-functional teams to maximize value and provide insights.