Hybrid Office Concierge & Guest Experience Lead

Pomerleau; Ottawa; Hybrid; CAD 36,000 - 48,000; Full time

Benefits offered by this job

RRSP matching

Annual bonus

Health Spending Account

Employer benefits from day one

Hybrid work model

Employee stock ownership

Career growth opportunities

Transit pass reimbursement

4 weeks vacation

Job summary

Pomerleau in Ottawa is seeking a professional receptionist to warmly welcome visitors, route calls, manage mail, and maintain an organized reception area. You will support office operations and coordinate with teams to ensure a smooth daily workflow.

The role requires superb communication, multitasking, and proficiency with Microsoft Office. A high school diploma and bilingual English/French ability are preferred; prior front-office experience is a plus.

Qualifications

• Previous experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite with an emphasis on Outlook and Excel
• Professional and positive attitude
• Excellent written and verbal communication skills
• Ability to be resourceful and proactive to problem solve when required
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Strong customer service attitude
• High school diploma; additional certification in Office Management is a plus
• Fluent in both official languages, both written and oral.

Responsibilities

• Greet and welcome guests as they arrive at the office
• Connect visitors with the appropriate point of contact
• Answer, screen and forward incoming phone calls
• Ensure reception area is neat, organized, and well stocked with all necessary stationery and materials
• Provide accurate information in-person and via phone/email
• Receive, sort, distribute and send daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk
• Order office supplies, keep inventory of stock and ensure coffee machines are regularly serviced
• Point of contact for vehicle rentals for staff
• Update calendars, schedule meetings, update reservations for conference roomsMaintaining general cleanliness of general office areas and conference rooms
• Point of contact for office maintenance and generic office communication
• Perform other clerical receptionist duties such as filing, photocopying, data entry and faxing

Skills

Excellent communication

Customer service oriented

Organizational skills

Multitasking

Fluent in English and French

Education

High school diploma

Office Management certification (plus)

Tools

Microsoft Office

Outlook

Excel

Job description

Pomerleau in Ottawa is seeking a professional receptionist to warmly welcome visitors, route calls, manage mail, and maintain an organized reception area. You will support office operations and coordinate with teams to ensure a smooth daily workflow.

The role requires superb communication, multitasking, and proficiency with Microsoft Office. A high school diploma and bilingual English/French ability are preferred; prior front-office experience is a plus.