Hybrid IT Help Desk Co-op - Student Tech Support

Catulpa Community Support Services; Barrie; Híbrido; CAD 26.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid sick days

Hybrid work environment

Life Wellness & EAP

Professional development

Collaborative team culture

Descripción de la vacante

Catulpa Community Support Services in Barrie is seeking an IT Help Desk Specialist Winter Co‑op. This full‑time, January–April 2027 contract (35 hrs/week) offers hands‑on support across partner agencies and a chance to work with state‑of‑the‑art technologies.

You will install and maintain Windows OS, assist users via multiple channels, document solutions, and assist in IT projects. A diploma/bachelor in IT is required, with English/French as an asset.

Formación

• Currently enrolled in Diploma or Bachelor Degree Information Technology Related Course.
• Troubleshooting experience in a networked and Server environment.
• Advanced working knowledge of Windows OS and Microsoft Office Suites.

Responsabilidades

• Install and maintain Windows OS and related software.
• Respond to client/user issues via phone, email, ticketing system and chat (Zoom).
• Provide client/user assistance and remote support.
• Document interactions and resolutions in the ticketing system.
• Escalate issues to higher tiers as needed and follow up for resolution.
• Participate in IT projects to deploy new solutions.

Conocimientos

Windows OS

TCP/IP networking

Troubleshooting

French language

Educación

IT Diploma/Bachelor

Herramientas

Office 365

Descripción del empleo

Catulpa Community Support Services in Barrie is seeking an IT Help Desk Specialist Winter Co‑op. This full‑time, January–April 2027 contract (35 hrs/week) offers hands‑on support across partner agencies and a chance to work with state‑of‑the‑art technologies.

You will install and maintain Windows OS, assist users via multiple channels, document solutions, and assist in IT projects. A diploma/bachelor in IT is required, with English/French as an asset.