IT Help Desk Specialist Winter Co-Op

Catulpa Community Support Services; Barrie; Hybrid; CAD 26,000 - 37,000; Full time

Benefits offered by this job

Paid sick days

Hybrid work environment

Life Wellness & EAP

Professional development

Collaborative team culture

Job summary

Catulpa Community Support Services in Barrie is seeking an IT Help Desk Specialist Winter Co‑op. This full‑time, January–April 2027 contract (35 hrs/week) offers hands‑on support across partner agencies and a chance to work with state‑of‑the‑art technologies.

You will install and maintain Windows OS, assist users via multiple channels, document solutions, and assist in IT projects. A diploma/bachelor in IT is required, with English/French as an asset.

Qualifications

• Currently enrolled in Diploma or Bachelor Degree Information Technology Related Course.
• Troubleshooting experience in a networked and Server environment.
• Advanced working knowledge of Windows OS and Microsoft Office Suites.

Responsibilities

• Install and maintain Windows OS and related software.
• Respond to client/user issues via phone, email, ticketing system and chat (Zoom).
• Provide client/user assistance and remote support.
• Document interactions and resolutions in the ticketing system.
• Escalate issues to higher tiers as needed and follow up for resolution.
• Participate in IT projects to deploy new solutions.

Skills

Windows OS

TCP/IP networking

Troubleshooting

French language

Education

IT Diploma/Bachelor

Tools

Office 365

Job description

IT Help Desk Specialist Winter Co-Op

Internal/External #515-2026-27

Full-Time, 35 hours/week, Contract from January to April 2027 term

LOCATION: Barrie

REASON FOR RECRUITMENT: Student Placement

UNIONIZED POSITION: Non-Union

COMPENSATION: $23.00 per hour

ABOUT CATULPA COMMUNITY SUPPORT SERVICES/WHO ARE WE?

Catulpa Community Support Services is a FOCUS-accredited social services agency providing community supports to children, youth, adults, and families with special or unique needs.

In 2023 Catulpa celebrated our 50th anniversary and we continue to lead and evolve. We are proud to be a uniquely positioned case management agency with a life-spanning spectrum of programs and services.

LAND ACKNOWLEDGMENT

Catulpa acknowledges that it is situated on the traditional land of the Anishinaabe people. The Anishinaabeg include the Ojibwe, Odawa and Pottawatomi Nations, collectively known as the 3 Fires Confederacy. It should be noted that the Wendat and the Haudenosaunee Nations have also walked on this territory over time.

PURPOSE OF POSITION

We are looking for an IT Helpdesk Co-op who enjoys working with people, problem solving, and working with state-of-the-art technologies. As a member of the IT Team, in this junior level role, you will have the opportunity to work closely with other talented members of our team to provide support to coworkers across partner agencies, plan and coordinate projects, and work closely with our internal teams.

STATEMENT OF MAJOR RESPONSIBILITIES

• Installation and maintenance of Windows OS
• Respond to client/user issues via phone, email, ticketing system and computer chat (Zoom).
• Provide client/user assistance.
• Demonstrated ability to provide user support by means of remote access tools.
• Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals
• Document client/user interactions, working notes, Resolution on ticketing system.
• Run diagnostics to resolve client/user reported issues.
• Escalate issues to the next Tier with next level of difficulty.
• Follow-up with client/user to ensure issues are resolved.
• Reproduce issues in-house, respond back in a timely manner, and elevate issues in a timely manner.
• Install, make changes and repair computer hardware and software.
• Leverage internal technical expertise, including peers, knowledge base, community forums and other internal tools, to provide the most effective solutions to address client/users’ issues.
• Create/document solutions to capture new learning for reuse throughout the organization.
• Desktop / Laptop / other End User device are added in IT Asset Management Software
• Antivirus support
• Desktop/ PC performance monitoring and optimization
• Activate, Monitor & Manage iOS Mobile Device on MDM Platform
• Install, configure, maintain and troubleshoot end user notebooks, desktops, peripherals, monitors, personal printers and mobile devices.
• Ability to communicate effectively with Users
• Automated deployment, Manual Deployment of Applications, Software, OS, Printers
• Patch Management (Software updates, Device drivers, Language packs and Other packages)
• Participate in IT projects when needed to deploy new solutions or company software to external clients.

WHAT WE OFFER:

• Paid sick days, 2 float days, and 11 statutory holidays
• Hybrid work environment where eligible staff can apply to work from an approved home location for up to 50% of their work time.
• Access to a Life Wellness and EAP Program that offer mental health supports, resources and more
• Continuous professional development opportunities to support career growth
• A supportive and collaborative team culture that includes a number of committees with staff from a variety of departments who work together on projects and processes that enhance our culture of inclusion.

QUALIFICATIONS:

Education and Experience Level

• Currently Enrolled in Diploma or Bachelor Degree Information Technology Related Course like CNSS, CSTN or CPCP or Computer Science
• Troubleshooting experience in a networked and Server environment

Knowledge and Skills

• Advanced working knowledge of Windows 7 / 10 Professional, Microsoft Office Suites, Office 365
• Must have some exposure to IT Knowledge Base Documentation Understanding of TCP/IP networking and concepts
• Understanding of TCP/IP networking and concepts
• French language is an asset

Valid driver’s license and access to a reliable vehicle. Police Check is required.

At Catulpa, Equity, Diversity and Inclusion (EDI) is a Strategic pillar. We are committed to building EDI through a continuous improvement approach. We are an equal opportunities employer and encourage all qualified candidates to apply including racialized individuals, those living with disability and other members of employment equity groups included within the Ontario Human Rights Code. Where needed, accommodations for disabilities will be made available upon request. Only those applicants selected for an interview will be contacted.

Artificial intelligence is not used in the screening, assessment, or selection of applicants for this position.