Hybrid Enterprise CSM - Food Waste Impact

Too Good To Go; Toronto; Hybrid; CAD 70,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Health insurance

RRSP matching

ClassPass credits

Volunteer time off

Parental leave

Job summary

Too Good To Go Canada is hiring an Enterprise Customer Success Manager to lead strategic partnerships and manage a portfolio from onboarding through expansion. You will drive meals saved, build strong C-level relationships, and collaborate with Sales, Store Operations, and Marketing to deliver value.

You will analyze data, lead quarterly reviews, train stores, and ensure activation of our full product suite while driving retention at HQ and store levels.

Qualifications

• Bachelor's degree or higher in business, marketing, or related field preferred.
• Proven track record in sales, customer success, or account management with KPI ownership.
• Experience selling into VP+ level and managing strategic partnerships.
• Strong data analysis skills and ability to build performance reports.
• Comfortable with value-based selling and MEDDICC is a plus.

Responsibilities

• Drive account growth and health from onboarding to expansion.
• Forecast meals saved and manage store risk across the year.
• Provide consultative food-saving recommendations.
• Lead client meetings in-person or via video to align on progress.
• Onboard and train stores; ensure effective program execution.
• Manage portfolio autonomously and meet KPIs.
• Contribute to team scalability through documentation and processes.
• Advocate for client needs to reduce food waste with partnerships.

Skills

Strong communication

Data analysis

Account management

Growth mindset

Education

Bachelor's degree in business/marketing

Tools

Salesforce

Ninja

Looker

Asana

Google Drive

Job description

Too Good To Go Canada is hiring an Enterprise Customer Success Manager to lead strategic partnerships and manage a portfolio from onboarding through expansion. You will drive meals saved, build strong C-level relationships, and collaborate with Sales, Store Operations, and Marketing to deliver value.

You will analyze data, lead quarterly reviews, train stores, and ensure activation of our full product suite while driving retention at HQ and store levels.