Hybrid Disability Case Managers - Regina - Regina

Randstad; Regina; Hybrid; CAD 70,000 - 75,000; Full time

Benefits offered by this job

Hybrid workstyle

Online training program

Career advancement

Competitive salary + annual bonus

Education reimbursement

Flexible benefits

Paid vacation & personal days

Pension plan

Share ownership program

Centrally located offices

Job summary

Randstad Canada in Regina is seeking a Disability Case Manager to oversee disability claims (STD, LTD and Life Waiver) with a hybrid in-office and work-from-home schedule. The role emphasizes client-centered solutions, medical documentation evaluation, and return-to-work planning to assist employees during disability.

Two-plus years in health or disability claims is required; the position offers a competitive CAD salary and a structured bonus program, along with comprehensive benefits and

Qualifications

• 2+ years experience in health, wellness, disability claims, life/health insurance, injury claims
• Experience with disability claims, workers' compensation, injury claims, group benefits and claims adjudication
• Strong listening and communication skills in English

Responsibilities

• Manage a portfolio of disability claims, ensuring timely and accurate case handling.
• Evaluate medical documentation to determine claim eligibility and next steps.
• Provide compassionate support to employees dealing with challenging and traumatic experiences.
• Communicate effectively with claimants, healthcare providers, and internal teams.
• Ensure compliance with company policies and regulatory requirements.
• Maintain confidentiality while handling sensitive information related to disability status and claims.

Skills

Communication skills

English proficiency

Job description

In this dynamic and results-oriented environment, you will take action by delivering client-centered disability solutions in the insurance industry.

As a Disability Case Manager, you will play a key role within the client service team, proactively overseeing assigned disability claims disability claims (STD, LTD and Life Waiver). This involves assessing medical information and job responsibilities, creating effective case management strategies, and developing return-to-work plans to support individuals during their disability period.

Position Type: Permanent, Full-Time

Location: REGINA (Hybrid: 2-3 days in-office, 2-3 days work from home)

Compensation: $70,000– $75,000 annually (depending on experience) + Annual Bonus Program

REQUIRED EXPERIENCE : 2+ years Experience in health, wellness, disability claims, life/health insurance, injury claims

• 1Insurance and government insurance: Disability claims, workers' compensation, injury claims, group benefits and claims adjudication.
• 2Emergency and crisis management: 911 dispatchers, emergency communications operators and crisis intervention professionals.
• 3Healthcare and clinical exposure: Paramedics, internationally trained medical professionals, health sciences backgrounds, clinical research and medical clinic experience, kinesiologist ...
• 4High-volume customer service: Contact centre escalations specialists and employees accustomed to handling sensitive and complex client situations.
• 5Physical industry and workplace exposure: Occupational health and safety and injury management.

Security Requirement: Government of Canada Reliability Clearance :

• Have status to work in Canada at the time of application
• Successfully complete the enhanced government screening process
• Pass a criminal background check
• Pass a credit check
• Pass a reliability clearance check, which requires applicants to have maintained 5 continuous years of residency in Canada at the time of application. This requirement is not dependent upon your immigration, residency, or citizenship status.

All offers will be conditional upon successful confirmation of this criteria.

In this dynamic and results-oriented environment, you will take action by delivering client-centered disability solutions in the insurance industry.

As a Disability Case Manager, you will play a key role within the client service team, proactively overseeing assigned disability claims disability claims (STD, LTD and Life Waiver). This involves assessing medical information and job responsibilities, creating effective case management strategies, and developing return-to-work plans to support individuals during their disability period.

Advantages

• Hybrid workstyle that includes some rotational in-office & work-from-home capabilities.
• An extensive and renowned online training program to provide you all the necessary tools to be successful in this position.
• Career opportunity advancement.
• Competitive salary and annual bonus program.
• $2000 education reimbursement per year.
• Flexible benefits and employee discount program.
• Paid vacation, personal day, and employee volunteer day allotment.
• Competitive pension plan and life insurance plans.
• Advantageous share ownership program.
• Centrally located offices with easy access to public transportation.

Responsibilities

• Manage a portfolio of disability claims, ensuring timely and accurate case handling.
• Evaluate medical documentation to determine claim eligibility and next steps.
• Provide compassionate support to employees dealing with challenging and traumatic experiences.
• Communicate effectively with claimants, healthcare providers, and internal teams.
• Ensure compliance with company policies and regulatory requirements.
• Maintain confidentiality while handling sensitive information related to disability status and claims.

Qualifications

REQUIRED EXPERIENCE : 2+ years Experience in health, wellness, disability claims, life/health insurance, injury claims

• 1Insurance and government insurance: Disability claims, workers' compensation, injury claims, group benefits and claims adjudication.
• 2Emergency and crisis management: 911 dispatchers, emergency communications operators and crisis intervention professionals.
• 3Healthcare and clinical exposure: Paramedics, internationally trained medical professionals, health sciences backgrounds, clinical research and medical clinic experience, kinesiologist ...
• 4High-volume customer service: Contact centre escalations specialists and employees accustomed to handling sensitive and complex client situations.
• 5Physical industry and workplace exposure: Occupational health and safety and injury management.

- Strong listening and communication skills in English

- Ability to work in a fast-paced, high volume environment with attention to detail

- Workes well under pressure and handle sensitive/confidential cases

- Managing complex situations with professionalism and care

- Organizational skills

- Tech savvy

Reliability Status security clearance Protected B :

• Have status to work in Canada at the time of application
• Successfully complete the enhanced government screening process
• Pass a criminal background check
• Pass a credit check
• Pass a reliability clearance check, which requires applicants to have maintained 5 continuous years of residency in Canada at the time of application. This requirement is not dependent upon your immigration, residency, or citizenship status.

All offers will be conditional upon successful confirmation of this criteria.

Summary

REQUIRED EXPERIENCE : 2+ years Experience in health, wellness, disability claims, life/health insurance, injury claims

• 1Insurance and government insurance: Disability claims, workers' compensation, injury claims, group benefits and claims adjudication.
• 2Emergency and crisis management: 911 dispatchers, emergency communications operators and crisis intervention professionals.
• 3Healthcare and clinical exposure: Paramedics, internationally trained medical professionals, health sciences backgrounds, clinical research and medical clinic experience, kinesiologist ...
• 4High-volume customer service: Contact centre escalations specialists and employees accustomed to handling sensitive and complex client situations.
• 5Physical industry and workplace exposure: Occupational health and safety and injury management.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.