Disability Case Specialist

Altis Technology; Toronto; On-site; CAD 85,000 - 115,000; Full time

Job summary

Altis Technology in Toronto, ON is seeking a disability management professional to lead complex return-to-work and workplace accommodation initiatives within a large unionized healthcare environment.

You will partner with employees, managers, HR, occupational health nurses, insurers, physicians, and union representatives to deliver thoughtful, compliant disability solutions that support employee wellbeing while helping the organization maintain safe and effective operations.

Qualifications

• Progressive disability claim management experience in a unionized setting.
• Bachelor's degree in nursing, kinesiology or related allied health field.
• Strong knowledge of disability management, workplace accommodation, WSIB and Human Rights legislation.
• Ability to interpret medical documentation and translate into practical accommodations.
• Excellent relationship-building, communication, negotiation, and conflict resolution skills.

Responsibilities

• Manage short-term and long-term disability claims with timely administration and policy compliance.
• Develop, coordinate and monitor return-to-work and accommodation plans with employees, managers, healthcare providers, insurers, and union reps.
• Interpret medical information and translate restrictions into practical workplace accommodations.
• Provide subject matter expertise on disability management and legislative requirements including WSIB and Human Rights considerations.
• Prepare absence and disability reporting, identify trends, and support process improvements.
• Collaborate with Occupational Health, Safety, and HR to promote consistent practices.

Skills

Disability management

Return-to-work

WSIB knowledge

Human Rights legislation

Stakeholder collaboration

Education

Nursing degree

Kinesiology degree

Allied health degree

Tools

MS Office

Cority

CDMP/CRTW asset

Job description

Location: Toronto, ON (Onsite)

Language: Excellent written and verbal English communication required.

Duration: 1-year contract

Background Check Requirement: Successful completion of a satisfactory background check, as required.

About the Opportunity

Join a leading academic healthcare organization dedicated to advancing mental health, research, and employee wellness. This opportunity is ideal for a disability management professional who enjoys solving complex workplace accommodation challenges while helping employees successfully navigate illness, injury, and their return-to-work journey.

Working within a collaborative Health, Safety & Wellness team, you'll partner with employees, leaders, HR professionals, occupational health nurses, insurers, physicians, and union representatives to deliver thoughtful, compliant, and people-focused disability management solutions. Your expertise will directly support employee wellbeing while helping the organization maintain safe and effective operations.

Whats In It for You

You'll join a collaborative and supportive team that values knowledge sharing and partnership, where your expertise will make a meaningful impact on employee wellbeing through complex disability management and return-to-work initiatives. Working alongside experienced occupational health professionals in a large unionized healthcare environment, you'll gain exposure to challenging cases while being part of a culture that encourages continuous learning, collaboration, and service excellence.

Your Responsibilities

• You'll manage short-term and long-term disability claims, ensuring timely administration and compliance with organizational policies and applicable legislation.
• You'll develop, coordinate, and monitor return-to-work and workplace accommodation plans in collaboration with employees, managers, healthcare providers, insurers, and union representatives.
• You'll interpret medical and functional information, translating restrictions into practical workplace accommodations while balancing operational requirements.
• You'll provide subject matter expertise to leaders and HR partners on disability management, accommodation obligations, and legislative requirements, including WSIB and Human Rights considerations.
• You'll prepare absence and disability reporting, identify trends, and contribute to process improvements that enhance the employee experience and organizational compliance.
• You'll collaborate closely with Occupational Health, Safety, and HR teams to promote consistent practices and support continuous improvement initiatives.

Skills and Qualifications

• 23 years of progressive experience managing disability claims and return-to-work programs in a unionized environment.
• Bachelor's degree in Nursing, Kinesiology, or a related allied health or rehabilitation discipline.
• Strong knowledge of disability management principles, workplace accommodation, WSIB, Human Rights legislation, and collective agreements.
• Demonstrated ability to interpret medical documentation, assess functional abilities, and develop practical accommodation solutions using sound judgment and critical thinking.
• Excellent relationship-building, communication, negotiation, and conflict resolution skills with the ability to collaborate across multiple stakeholder groups.
• Proficiency with Microsoft Office. Experience using Occupational Health software such as Cority is considered an asset. Certification as a CDMP or CRTW is also considered an asset.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.

All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities.

If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.