Disability Claims Administrator

The Canada Life Assurance Company; Vancouver; Hybrid; CAD 43,000 - 59,000; Full time

Benefits offered by this job

Education reimbursement program

Mental health benefit

Volunteer day

Pension plan and share ownership

Employee recognition

Job summary

Canada Life is seeking a detail-oriented Disability Claims Administrator for our Vancouver office. This hybrid role requires in-office presence two days per week to collaborate with colleagues and support clients.

You will primarily calculate and issue long-term disability benefit payments, interpret contractual provisions, and manage related inquiries in line with policies. Strong math, communication, and MS Office skills are essential.

Qualifications

• Post-secondary education with a strong financial background or equivalent experience.
• Excellent mathematical and analytical skills.
• Strong organizational and time management abilities.
• Excellent oral and written communication skills.
• Team player with demonstrated customer service skills.
• Proficient in Microsoft Outlook, Word and Excel; able to learn industry software.
• Critical thinking and problem-solving abilities.
• Ability to work both in a team and independently.
• Reliability Status Security Clearance (requires offer).

Responsibilities

• Complete initial benefit calculations for new claims and set up required records.
• Calculate and issue long-term disability payments.
• Perform straightforward LTD calculations including inflation, COLA and rehab.
• Handle under/overpayment calculations and follow-ups.
• Explain benefit calculations and tax issues to customers by phone or writing.
• Follow up CPP where applicable.
• Maintain long-term disability claims with medical updates and income verifications.
• Support claims teams with administrative and financial duties.
• Verify data and resolve system discrepancies.

Skills

Math skills

Analytical skills

Organizational skills

Communication skills

Customer service

MS Office

Critical thinking

Independent work

Education

Post-secondary education

Tools

Microsoft Office

Job description

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We are seeking a detail-oriented and customer-focusedDisability Claims Administratorto join ourVancouver office. This hybrid role offers the flexibility of working remotely while requiringin-office presence two days per weekto collaborate with colleagues and support our clients effectively. If you’re passionate about delivering exceptional service and thrive in a dynamic environment, we’d love to hear from you!

The Disability Claims Administrator is primarily responsible for calculating and issuing long-term disability benefit payments. This includes interpreting contractual provisions to determine benefit entitlement including offsets and tax requirements utilizing the payment and management systems. The Disability Claims Administrator will be handling all calculation related inquiries and managing the maintenance of long-term disability claims in accordance with contractual and corporate policies.

What you will do

• For new claims, complete the financial information including the initial benefit calculation, the DLR and waiver reserve set up
• Calculate and issue long-term disability benefit payments
• Perform straight forward LTD benefit calculations including inflation protection, cost of living increases, rehabilitation, and partial period calculations in accordance with contractual provisions
• Perform straight forward under/overpayment calculations, follow up for repayment, processing BEN refunds and adjustments
• Explain benefit calculations and payments, including tax issues to customers over the phone or in writing
• Follow-up CPP
• For maintenance of long-term disability claims, request and assess medical updates, verify other income calculations, and follow ups as required
• Other administrative and financial duties in support of claims teams as required
• Handling data verification and exception reports to resolve system discrepancies

What you will bring

• Post-secondary education with a strong financial background or equivalent related experience
• Excellent mathematical and analytical skills
• Demonstrated organizational and time management skills
• Excellent oral and written communication skills
• Team player with demonstrated customer service skills
• Proficient in using Microsoft (Outlook, Word, Excel) and possess the aptitude for learning additional industry-related software
• Critical thinking and problem-solving abilities
• Ability to remain flexible, work as part of a team as well as independently
• Reliability Status Security Clearance– this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

The base salary for this position is between $43,300 - $58,600annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’reunited by a shared purpose: to improve the financial,physicaland mental well beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.
• Health & Wellness:Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.
• Financial Security:Company-matching pension plan,share ownership program andadditionalinvestment options.
• Rewards and Recognition:Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail] . All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

#LI-Hybrid

Location: Vancouver, British Columbia, CA

Date: Oct 29, 2026