Disability Medical Coordinator

Canada Life; Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Benefits offered by this job

Education reimbursement

Mental health benefits

Volunteer day

Pension plan

Employee discounts

ERGs & mentorship

Job summary

Canada Life is seeking a Disability Medical Coordinator (OT/PT) to join our team in Canada. The role focuses on proactive management of complex disability claims, coordinating with claimants, physicians, and treatment providers to support early return to employability.

You will assess diagnostics and treatment needs, develop cost-effective plans, and maintain clear documentation while collaborating with Case Managers and Rehabilitation Consultants.

Qualifications

• Regulated healthcare professional with current registration (OT or PT).
• Minimum five years of clinical experience.
• Ability to work in an office and remotely from home.
• Proficiency with MS Office suite.

Responsibilities

• Commit to our values of Customer View, Integrity, Partnership, and Communities.
• Assess impact of medical coordination on disability claim duration.
• Assess diagnostic/treatment needs and develop plans via file review and claimant interviews.
• Develop cost-effective plans to support return to employability.
• Maintain ongoing contact with claimants to resolve barriers and improve function.
• Support Case Managers and Rehabilitation Consultants through the claim process.
• Prepare reports detailing findings and recommendations.
• Maintain accurate electronic file documentation and records.

Skills

Verbal communication

Written communication

Customer service

Independent work

Team collaboration

Organizational skills

Tools

MS Office

Job description

Permanent Full Time

We are looking for a Disability Medical Coordinator with current registration in good standing with respective governing body (Occupational Therapist or Physiotherapist).

The Medical Coordinator medically manages complex disability claims in a pro-active manner. This involves working directly with a claimant’s attending physician to achieve a level of functional improvement that supports the earliest possible return to employability. The Coordinator accomplishes this by confirming the accuracy of a diagnosis, clarifying the functional impact of the diagnosis, accessing diagnostic testing (as needed), researching and arranging external specialist consultations, researching and securing external treatment providers, all aimed at functional improvement with the goal of a return to employability.

What you will do

• Commitment to living our values of Customer View, Integrity, Partnership, and Communities;
• Assess the potential for medical coordination to impact the duration of a disability claim;
• Assess diagnostic and treatment needs, developing plans through file review and telephone interview of claimants and involved treatment providers;
• Negotiate and develop cost-effective, proactive plans for actions focusing on return to employability;
• Maintain frequent ongoing contact with claimants, focusing on barrier resolution and functional improvements;
• Provide ongoing support and consultation to Case Managers and Rehabilitation Consultants through the claim management process;
• Prepare written reports detailing findings and recommendations;
• Accurately maintain electronic file documentation and internal records.

What you will bring

• Regulated healthcare professional with current registration in good standing with respective governing body (OT, PT);
• At least five years of clinical experience;
• Ability to excel within a Purpose/Vision driven environment;
• Proven ability to thrive in a challenging, demanding and dynamic work environment;
• Strong organizational skills with demonstrated ability to be flexible and adaptable to changing priorities;
• Excellent verbal and written communication skills;
• Proven customer service skills;
• Ability to work independently while contributing to team goals;
• Ability to work in office and remotely from home
• Excellent problem solving and decision making skills;
• Ability to use MS Office suite (Word, Excel and Outlook);
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

The base salary for this position is between $59,800 - $99,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annually towards education reimbursement.
• Health & Wellness:Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security:Company-matching pension plan,share ownership program and additionalinvestment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.