Hybrid Customer Experience Specialist – Brand & Care

Quince; Brampton; Hybrid; CAD 50,000 - 62,000; Full time

Benefits offered by this job

Hospital coverage

Paramedical

Dental

Vision & Prescription

Virtual Healthcare

Life and Disability

401K and more

Job summary

Quince is seeking a Customer Experience Specialist to represent the brand across chat, email, phone, and social channels from our Toronto office weekly.

You will own the full customer journey, deliver brand-aligned service with empathy, and resolve issues to maintain trust and loyalty.

This hybrid role requires at least two years of customer service experience, a high school diploma or GED, and a schedule including weekend days.

Qualifications

• High School diploma or GED required.
• Minimum 2 years of customer service experience.
• Hybrid role with onsite Toronto office; weekend work expected.

Responsibilities

• Own the full customer experience from first contact to resolution.
• Deliver brand-aligned service across chat, email, phone, and social channels.
• Resolve issues with empathy and turn interactions into loyalty.
• Raise recurring issues to improve processes and products.
• Learn products to answer questions confidently.

Skills

Customer service

Communication

Education

High School diploma or GED

Job description

Quince is seeking a Customer Experience Specialist to represent the brand across chat, email, phone, and social channels from our Toronto office weekly.

You will own the full customer journey, deliver brand-aligned service with empathy, and resolve issues to maintain trust and loyalty.

This hybrid role requires at least two years of customer service experience, a high school diploma or GED, and a schedule including weekend days.