Hybrid Call Center Rep: Inbound Support & Multitasker

Arrow Workforce Solutions; Brampton; Hybride; CAD 38 000 - 56 000; Plein temps

Résumé du poste

Arrow Workforce Solutions is hiring a Customer Service Representative in Brampton, Canada. This full-time role offers a hybrid schedule with 1 week onsite and 1 week work-from-home, Monday to Friday, 8:00 am to 8:00 pm, with most positions scheduled for the afternoon shift.

You will respond to inquiries by phone, chat, and email, manage multiple conversations, provide shipment tracking updates, and resolve issues by coordinating with internal teams while meeting performance targets.

Qualifications

• Previous experience in call centre or customer service.
• Strong communication skills and telephone etiquette.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Professional handling of difficult interactions.
• Excellent written communication and attention to detail.
• Team player with high energy; able to work independently.
• Knowledge of Canadian geography is an asset.

Responsabilités

• Respond to inbound customer inquiries by phone, chat, and email.
• Manage multiple interactions, including up to three chats simultaneously.
• Provide accurate shipment information and tracking updates.
• Investigate concerns and coordinate with internal departments to resolve issues.
• Schedule pickup requests and provide pricing information.
• Maintain ownership of inquiries with regular updates and timely resolutions.
• Handle difficult situations with empathy, patience, and problem-solving.
• Identify opportunities for additional services and support sales leads.
• Follow customer service processes and quality standards.

Connaissances

Customer service

Communication skills

Multitasking

Problem-solving

Empathy

Team player

Independent work

Attention to detail

Outils

Microsoft Office

Description du poste

Arrow Workforce Solutions is hiring a Customer Service Representative in Brampton, Canada. This full-time role offers a hybrid schedule with 1 week onsite and 1 week work-from-home, Monday to Friday, 8:00 am to 8:00 pm, with most positions scheduled for the afternoon shift.

You will respond to inquiries by phone, chat, and email, manage multiple conversations, provide shipment tracking updates, and resolve issues by coordinating with internal teams while meeting performance targets.