Customer Care Specialist

Ideal Siding; Burnaby; Hybrid; CAD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

36-hr work week

Hybrid work schedule

Flexible schedule

Training & development

Company parties

Competitive salary

Job summary

Ideal Siding in Burnaby is seeking a Customer Care Specialist to be the first point of contact for customers. You’ll engage with clients, understand their needs, and guide them toward the right solution with clear communication and empathy.

This hybrid role requires strong listening, problem solving, and multitasking in a fast-paced environment. 1–2 days in the Burnaby office with flexible remote work options are provided.

Qualifications

• Customer service or administrative experience preferred.
• Experience with US customer databases is a plus.
• Proficient with customer support software and systems.
• Strong communication and empathy in interactions.

Responsibilities

• Engage with customers in a friendly, professional manner and listen to needs.
• Provide prompt, accurate assistance and resolve issues effectively.
• Coordinate with internal teams for timely resolutions and updates.
• Maintain detailed records of interactions for follow-up.
• Schedule meetings for project managers to ensure planning and updates.

Skills

Communication skills

Empathy

Problem solving

Teamwork

Adaptability

Tools

CRM software

Job description

Benefits

• 36-hr work week for a healthy work/life balance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Benefits

• Hybrid work schedule
• 36-hr work week for a healthy work/life balance
• Company parties
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

About Us

Ideal Siding is the fastest-growing siding renovation company in North America, with multiple divisions across Canada and the U.S. We’re redefining the home exterior renovation industry through innovation, exceptional service, and a people-first culture. Our team is driven, professional, and passionate about helping homeowners improve their homes while building long-term trust in our brand.

About The Role

Are you passionate about delivering top-notch service and quality? Do you love connecting with people and driving business growth? Are you energized by helping others and solving problems? If you have a strong desire to learn, grow, and contribute to success, we’d love for you to join our vibrant and thriving team at Ideal Siding.

We’re looking for a Customer Care Specialist who will be the first point of contact for our customers. As part of our team, you’ll engage with customers, understand their needs, and guide them in the right direction. Your clear communication, active listening skills, and empathy will play a crucial role in creating positive interactions and helping homeowners take the next step toward improving their homes. In our fast-paced environment, attention to detail and the ability to multitask are essential.

This is a hybrid role, with 1-2 days per week in our Burnaby office and the flexibility to work remotely the rest of the time.

Key Responsibilities

• Engage with customers in a friendly and professional manner, actively listening to their needs and concerns.
• Provide prompt and accurate assistance to customers, addressing their inquiries and resolving issues effectively.
• Collaborate with internal teams to ensure timely resolution of customer concerns and provide updates as needed.
• Maintain detailed records of customer interactions and transactions for reference and future follow-up.
• Continuously identify opportunities for improvement in processes and customer service delivery.
• Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
• Coordinate and schedule meetings for our team of project managers, ensuring efficient planning and timely updates.

Qualifications and Skills

• Previous experience in a customer service, call centre, or administrative role is preferred but not required.
• Previous experience working with a US customer database is preferred.
• Must have proficiency in using customer support software and systems.
• Strong passion for delivering exceptional quality of service.
• Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
• Empathy and strong problem-solving skills to effectively address customer needs and resolve issues.
• Ability to work collaboratively in a team environment, sharing ideas and contributing to a positive work culture.
• Proactive and adaptable mindset to handle changing customer demands and priorities.
• Broad availability to accommodate shifts between 5:00 AM to 6:00 PM, including Saturdays once or twice a month.
• This will be a hybrid role. To work from home, you must have a fast-speed internet connection. Reliability will be key.

Why you’ll love working with us

• Flexible hybrid schedule (1-2 days/week in-office)
• Supportive and collaborative team environment
• Opportunity to learn, grow, and advance your career
• Be part of a reputable and fast-growing home improvement brand
• Competitive wage starting at $20/hour, with an increase to $22/hour after a successful probationary period.

Flexible work from home options available.

Ideal Siding is committed to providing a workplace free from discrimination or harassment. We expect every member of our community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included, and is afforded the respect and dignity they deserve. Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.