Hybrid Collections Specialist | High-Impact A/R | Benefits

Munchsupply; Kitchener; On-site; CAD 52,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Life insurance

RRSP with company contributions

Paid time off

Job summary

mSupply in Kitchener, Ontario is seeking a Collections Specialist to manage high-volume outbound collections and A/R activity. You will monitor accounts, follow up on past-due balances, and coordinate with internal teams to resolve payment issues.

The role requires at least 3 years of B2B collections experience and strong numerical abilities, with proficiency in MS Office. This hybrid position offers a comprehensive benefits package and opportunities for growth.

Qualifications

• High school diploma or GED required.
• Minimum 3 years of B2B collections or related experience.
• Strong aptitude for numerical analysis and mathematical operations.

Responsibilities

• Conducts high-volume daily outbound collection efforts via email and phone, documenting all activities in the ERP system.
• Monitors A/R performance, maintaining over 90% of accounts within 3% past due.
• Pulls and reviews daily aging reports; follows up on balances over 30 days, addressing payment status, billing issues, and resolutions.
• Alerts management to non-compliant customers and responds promptly to credit hold queues to prevent service delays.
• Maintains courteous, professional communication and collaborates cross-functionally to resolve customer issues.
• Oversees assigned A/R inbox and supports departmental operations as needed.
• Maintains proficiency in company systems for tasks such as data entry, messaging, call logging, and workflow updates.

Skills

Numerical analysis

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

mSupply in Kitchener, Ontario is seeking a Collections Specialist to manage high-volume outbound collections and A/R activity. You will monitor accounts, follow up on past-due balances, and coordinate with internal teams to resolve payment issues.

The role requires at least 3 years of B2B collections experience and strong numerical abilities, with proficiency in MS Office. This hybrid position offers a comprehensive benefits package and opportunities for growth.