Collections Specialist

Marks Supply Inc.; Kitchener; On-site; CAD 52,000 - 78,000; Full time

Benefits offered by this job

Health benefits

RRSP contributions

Paid time off

EAP & discounts

Job summary

Marks Supply is seeking a Collections Specialist to manage high-volume outreach for an assigned customer base and ensure timely payments. You will document activities in the ERP system, monitor aging, and coordinate with internal teams to resolve billing issues.

The role requires a minimum 3 years in B2B collections, strong numerical skills, and solid MS Office use. On-site work with comprehensive benefits is offered in Canada.

Qualifications

• High school diploma or GED; at least 3 years in B2B collections or related work.
• Strong numerical analysis and math skills.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and standard office tech.

Responsibilities

• Conducts high-volume daily outbound collection efforts via email and phone, documenting all activities in the ERP system.
• Monitors A/R performance, maintaining over 90% of accounts within 3% past due.
• Pulls and reviews daily aging reports; follows up on balances over 30 days, addressing payment status, billing issues, and resolutions.
• Alerts management to non-compliant customers and responds promptly to credit hold queues to prevent service delays.
• Maintains courteous, professional communication and collaborates cross-functionally to resolve customer issues.
• Oversees assigned A/R inbox and supports departmental operations as needed.
• Maintains proficiency in company systems for data entry, messaging, call logging, and workflow updates.
• Performs additional duties as assigned, adapting to evolving needs.

Skills

B2B collections experience

Numerical analysis

MS Office proficiency

Education

High school diploma or GED

Tools

MS Office

ERP system

Job description

About MSupply TM

mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network. With 2,000 employees across the United States and Canada, mSupply delivers speed and reliability at scale, with a vast product inventory and same-day shipping. Its family of brands is focused on making sure customers always get the Right Products. Right Now. For more information, visit mSupply.com.

About Marks Supply

Marks Supply has provided HVAC, hydronics, PVF and plumbing products across Ontario since 1962. Along with value-added support, the company offers OEM equipment, replacement parts from industry-best brands including American Standard and Ameristar. For more information, visit markssupply.ca.

Job Summary

The Collections Specialist obtains payment updates, collects, maintains, and ensures accurate payments for the assigned customer base. Administers timely collection follow-ups and is highly effective at adhering to collection policies to optimize collection efforts.

Job Duties & Responsibilities

• Conducts high-volume daily outbound collection efforts via email and phone, documenting all activities in the ERP system.
• Monitors A/R performance, maintaining over 90% of accounts within 3% past due.
• Pulls and reviews daily aging reports; follows up on balances over 30 days, addressing payment status, billing issues, and resolutions.
• Alerts management to non-compliant customers and responds promptly to credit hold queues to prevent service delays.
• Maintains courteous, professional communication and collaborates cross-functionally to resolve customer issues.
• Oversees assigned A/R inbox and supports departmental operations as needed.
• Maintains proficiency in company systems for tasks such as data entry, messaging, call logging, and workflow updates.
• Performs additional duties as assigned, adapting to evolving organizational needs and responsibilities.

Qualifications

• High school diploma or GED required; minimum 3 years of B2B collections or related experience.
• Strong aptitude for numerical analysis and mathematical operations.
• Intermediate proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and skilled in standard office technology and virtual collaboration tools.

Physical Demands & Work Environment

This role requires up to 40–43 hours per week and involves regular physical activity, including:

• Bending, lifting, and carrying up to 10 lbs
• Extended use of hands and arms for computer tasks
• Sitting for up to 8 hours, with periods of standing and walking
• Frequent use of hearing and speech for communication (up to 6 hours daily)
• Operation of office equipment (computers, phones, scanners) for up to 8 hours
• Visual acuity for near, far, color, and peripheral vision, with depth perception and focus adjustment

What We Offer

• Comprehensive health benefits, 100% paid by the company - extended health coverage, dental, vision, and prescription drugs, effective your first day
• Life insurance, plus short- and long-term disability coverage
• RRSP with company contributions
• Paid time off - vacation, holidays and personal days
• Employee Assistance Program (EAP); Employee discounts and much more...

Additional Information

Compensation is negotiable based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed reflect the base salary only.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [e-mail]

mSupply is committed to providing accommodation for people with disabilities. If you require accommodation during the application process, please contact [e-mail]