Hybrid Collections Representative - Toronto, ON

TSI - Transworld Systems Inc.; Toronto; Hybrid; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Paid training

Hybrid work after training

Inclusive work environment

Job summary

Transworld System Canada Inc. (TSI) is hiring Collection Agents in Toronto, offering hybrid work after on-site training at our Scarborough office.

Senior Collectors require 3+ years in third-party collections or 1 year in student loan servicing; primary duties are calling consumers to collect overdue accounts and negotiating repayment.

Applicants must have strong communication, excellent phone etiquette, and solid computer skills; bilingual English/French is a plus.

Qualifications

• 3+ years of third-party collections or 1 year student loan servicing.
• Strong communication and phone etiquette
• Proficient computer skills and internet access
• Ability to negotiate repayments
• Capable of documenting call results accurately
• Knowledge of provincial and state laws
• Bilingual English/French is a plus
• Evening shifts available
• Onsite training with hybrid work after training

Responsibilities

• Contact consumers by telephone to collect overdue accounts.
• Answer questions about accounts and negotiate repayment plans.
• Update consumer account information accurately.
• Use trace tools to locate consumer data.
• Document call outcomes clearly.
• Adhere to security policies and privacy laws.
• Maintain performance and shift requirements.

Skills

Strong communication

Phone etiquette

Computer skills

Negotiation

Account updates

Trace tools

Documentation

Performance standards

Security policies

Laws compliance

Bilingual asset

Shift availability

Home internet

Smartphone VPN

Tools

Microsoft Authenticator

VPN access

Phone/VoIP systems

Job description

Work Location:

Toronto, Ontario - Hybrid

Compensation

$18-22 per hour based on experience

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

Please Note:

Training for this role is conducted onsite at our Scarborough office - Hybrid work is available upon the completion of onsite training. Agents working a hybrid schedule may be required to return to fully on-site work if remote performance does not meet established standards or expectations.

Company Office Location:

1100-325 Milner Ave Scarborough, Ontario

Transworld System Canada Inc. (TSI) is looking to add our next hire for growth within, TSI offers an inclusive environment with paid training that presents the opportunity to gain financial literacy, while being a part of the solution. Here at TSI we understand the importance of work-life balance and thrive to promote a culture that believes in our staff and not just numbers. We also take pride in encouraging a passionate drive within our employees through employee engagement activities, ongoing training, and contests.

Currently seeking Collection Agents in Major Banks, Government and Telecommunications portfolios.

Senior Collectors must have at least 3 years of 3rd party collections experience or 1 year student loan servicing experience.

Responsibilities

Agents will be required to contact consumers via telephone in an attempt to collect overdue accounts. During the process, collectors must be able to answer consumers’ questions regarding their account and negotiate repayment.

Qualifications

• Strong communication skills
• Excellent phone etiquette
• Acute computer skills
• Negotiate repayment arrangement
• Accurately update consumer account information
• Utilize various trace tools to locate consumer information
• Clearly document call results
• Exceed minimum performance requirements
• Adhere to strict security policies & procedures
• Adhere to provincial and state laws
• Bilingual is certainly as asset (English, French) but not required
• Various shifts are offered depending on the department evening shift for all departments availibility required
• High speed internet with ethernet cord connection (our system is not compatible with WIFI)
• Smart Phone with Microsoft Authenticator app to connect to VPN

TSICA