Hybrid Collections Representative - Toronto, ON

Transworld Systems Inc.; Toronto; Hybrid; CAD 25,000 - 30,000; Full time

Job summary

Transworld System Canada Inc. in Toronto is seeking Collection Agents to support major banks, government and telecom portfolios. The role is hybrid with initial onsite training at Scarborough and requires contacting consumers by phone to collect overdue accounts.

Candidates must have strong communication and negotiation skills, with attention to security policies. Training is provided, and Harver assessments are part of the screening process; remote work may be available after onboarding.

Qualifications

• Strong communication skills.
• Excellent phone etiquette.
• Acute computer skills.
• Negotiate repayment arrangement.
• Accurately update consumer account information.
• Utilize various trace tools to locate consumer information.
• Clearly document call results.
• Exceed minimum performance requirements.
• Adhere to security policies & procedures.
• Adhere to provincial and state laws.
• Bilingual (English/French) an asset, not required.
• Evening shifts available depending on department.
• High speed internet with ethernet connection.
• Smartphone with Microsoft Authenticator to connect to VPN.

Responsibilities

• Contact consumers by telephone to collect overdue accounts.
• Answer questions regarding accounts and negotiate repayment.
• Document call results and update account information.

Skills

Strong communication

Phone etiquette

Computer skills

Negotiate repayment

Update account information

Trace tools

Document call results

Exceed performance requirements

Security policies

Provincial laws

Bilingual (EN/FR) asset

Evening shifts available

High-speed internet

Smartphone with VPN

Tools

VPN access

Microsoft Authenticator

High-speed Internet

Job description

Overview

Work Location: Toronto, Ontario - Hybrid

Compensation: $18-22 per hour based on experience

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

Please Note: Training for this role is conducted onsite at our Scarborough office - Hybrid work is available upon the completion of onsite training. Agents working a hybrid schedule may be required to return to fully on-site work if remote performance does not meet established standards or expectations.

Company Office Location:

1100-325 Milner Ave Scarborough, Ontario

Transworld System Canada Inc. (TSI) is looking to add our next hire for growth within, TSI offers an inclusive environment with paid training that presents the opportunity to gain financial literacy, while being a part of the solution. Here at TSI we understand the importance of work-life balance and thrive to promote a culture that believes in our staff and not just numbers. We also take pride in encouraging a passionate drive within our employees through employee engagement activities, ongoing training, and contests.

Currently seeking Collection Agents in Major Banks, Government and Telecommunications portfolios.

Senior Collectors must have at least 3 years of 3rd party collections experience or 1 year student loan servicing experience.

Responsibilities

Agents will be required to contact consumers via telephone in an attempt to collect overdue accounts. During the process, collectors must be able to answer consumers' questions regarding their account and negotiate repayment.

Qualifications

• Strong communication skills
• Excellent phone etiquette
• Acute computer skills
• Negotiate repayment arrangement
• Accurately update consumer account information
• Utilize various trace tools to locate consumer information
• Clearly document call results
• Exceed minimum performance requirements
• Adhere to strict security policies & procedures
• Adhere to provincial and state laws
• Bilingual is certainly as asset (English, French) but not required
• Various shifts are offered depending on the department evening shift for all departments availibility required
• High speed internet with ethernet cord connection (our system is not compatible with WIFI)
• Smart Phone with Microsoft Authenticator app to connect to VPN