HVAC Service Operations Coordinator

Johnson Controls; Edmonton; On-site; CAD 36,000 - 51,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation, holidays and sick time

Benefits from day one

Extensive training opportunities

Collaborative team environment

Zero Harm safety policy

Employee discount programs

Job summary

Johnson Controls is headquartered in Edmonton, and this on-site role supports our facility operations with a focus on safety, service scheduling, inventory control, and customer service excellence.

You will coordinate scheduling, track inventory, process shipments, and assist with customer surveys while collaborating closely with the Service Manager and technicians to ensure timely service delivery and strong customer satisfaction.

Qualifications

• High school diploma or equivalent; minimum of five years of service industry experience managing service operations and/or service scheduling.
• Ability to work independently with strong organizational and detail orientation.
• Strong interpersonal and communication skills for internal and external clients.
• Proficient with Microsoft Word, Excel, PowerPoint and internet business applications; data management capability.

Responsibilities

• Coordinate employee safety statistics, track safety training, and manage truck inventory counts.
• Generate and track onboarding and customer orders; process shipments and track inventories.
• Create new customer accounts and reconcile updates; manage vendor invoices and shipments.
• Schedule service requests with CRC and dispatch technicians to maximize productivity and meet customer expectations.
• Assist with performance analysis to improve customer satisfaction cost-effectively.

Skills

Scheduling

Operations management

Customer service

Communication skills

Attention to detail

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Internet applications

Job description

Johnson Controls is headquartered in Edmonton, and this on-site role supports our facility operations with a focus on safety, service scheduling, inventory control, and customer service excellence.

You will coordinate scheduling, track inventory, process shipments, and assist with customer surveys while collaborating closely with the Service Manager and technicians to ensure timely service delivery and strong customer satisfaction.