HVAC Service Office Administrator & Scheduler

Haven Home Heating; Canada; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Excellent benefits package

Opportunity for growth

Job summary

Haven Home, a division of RT Holdings Inc., seeks an organized Office Administrator to coordinate service department tasks in Canada. Responsibilities include monitoring service requests, ordering parts, and scheduling with customers.

Ideal candidates will have 2–3 years in administration, strong MS Office skills, and HVAC familiarity. Excellent communication and independent work capability are required for success.

Qualifications

• Minimum 2–3 years experience in an administrative function.
• Proficient in MS Office (Word, Excel).
• HVAC experience preferred.
• Strong time management and organizational abilities.
• Professional verbal and written communication skills.
• Ability to work independently in a small office environment.

Responsibilities

• Monitor service requests and order required parts.
• Process warranty claims with suppliers.
• Schedule return appointments and update customers on service status.
• Maintain records of service requests, work orders and interactions.
• Collaborate with other departments to ensure smooth service delivery.
• Handle customer service requests via email and phone.
• Perform general administrative tasks (filing, mailings, etc.).
• Support special projects and reports as needed.

Skills

MS Office

Time management

Customer service

Written communication

Analytical skills

Education

Secondary School Diploma

Tools

MS Word

MS Excel

Job description

Haven Home, a division of RT Holdings Inc., seeks an organized Office Administrator to coordinate service department tasks in Canada. Responsibilities include monitoring service requests, ordering parts, and scheduling with customers.

Ideal candidates will have 2–3 years in administration, strong MS Office skills, and HVAC familiarity. Excellent communication and independent work capability are required for success.