HVAC Service Dispatch Specialist

Johnson Controls; Ottawa; On-site; CAD 39,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Pension plans

Medical, dental, and vision coverage

Paid vacation and holidays

Job summary

Johnson Controls Ottawa is seeking a Service Scheduler to support field operations from the office. You will manage customer calls, schedule technicians, and coordinate maintenance with billing and support teams to ensure timely service.

The role requires strong organizational and communication skills, with the ability to handle multiple tasks and maintain accurate records. Competitive benefits, including pension plans and paid leave, are offered.

Qualifications

• High school diploma required.
• Ability to work independently with strong organizational skills.
• Excellent interpersonal communication with internal and external clients.
• Ability to manage multiple projects and tasks with tact and persistence.
• Prioritize work based on financial impact and business goals.
• Ability to influence diverse teams to achieve goals.

Responsibilities

• Receives and schedules customer calls for service under supervision.
• Coordinates labor scheduling to match technicians with service needs.
• Communicates action plans and services to customers.
• Ensures work meets customer expectations and follows up as needed.
• Escalates issues and reconciles time and expenses as appropriate.
• Maintains daily schedules and supports planning meetings.

Skills

High school diploma

Independent work

Interpersonal skills

Multitasking

Prioritization

Influence teams

Education

Associate degree

Job description

Johnson Controls Ottawa is seeking a Service Scheduler to support field operations from the office. You will manage customer calls, schedule technicians, and coordinate maintenance with billing and support teams to ensure timely service.

The role requires strong organizational and communication skills, with the ability to handle multiple tasks and maintain accurate records. Competitive benefits, including pension plans and paid leave, are offered.