HVAC Client Success & Growth Specialist

Trane Supply; Burnaby; On-site; CAD 60,000 - 90,000; Full time

Job summary

Trane Technologies in Burnaby, BC seeks a Client Service Representative to drive service agreement renewals and growth. You will deliver exceptional customer support, prepare quotations, and follow up on leads, coordinating with the sales and estimating teams to provide timely proposals.

You will manage a portfolio of small service agreements, ensure prompt responses to inquiries, and maintain Salesforce records to reflect the sales pipeline and service delivery progress.

Qualifications

• Bachelor’s degree or equivalent preferred.
• Experience in customer service and sales support is advantageous.
• Familiarity with HVAC systems is a plus.

Responsibilities

• Deliver exceptional service and support to customers during service agreement renewals.
• Provide quotations and follow up on submitted leads and opportunities.
• Manage account growth and renewals for a portfolio of small service agreements.
• Coordinate with estimating and sales teams to prepare timely proposals.
• Ensure timely responses to customer inquiries and maintain updated Salesforce records.

Skills

Customer focus

Relationship building

Problem solving

Collaboration

Adaptability

Communication skills

Salesforce experience

Education

Bachelor's degree

Tools

Salesforce

CRM software

Job description

Trane Technologies in Burnaby, BC seeks a Client Service Representative to drive service agreement renewals and growth. You will deliver exceptional customer support, prepare quotations, and follow up on leads, coordinating with the sales and estimating teams to provide timely proposals.

You will manage a portfolio of small service agreements, ensure prompt responses to inquiries, and maintain Salesforce records to reflect the sales pipeline and service delivery progress.