HVAC Branch Representative

Njoyn; Fredericton; Hybrid; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Medical and dental coverage

Disability protection

Retirement plan contributions

Wellness account

Telemedicine access

Membership fees reimbursement

Early vacation program

Job summary

Master in Fredericton, NB is seeking a Branch Representative to manage customer relationships, process orders and quotations, and promote HVAC products. You will work with inside/outside sales, source parts, and maintain inventory with accuracy. Strong communication, Excel/Word skills, and HVAC knowledge are required.

On-site position with occasional on-call duties. Base salary range is CAD 50,000–60,000 per year, plus overtime and annual bonus.

Qualifications

• Excellent verbal and written communication skills.
• Professional phone manner and customer service skills.
• Working knowledge of Microsoft Office Suite.
• Ability to multitask, prioritize and manage time effectively.
• Problem solving abilities and sales mindset.

Responsibilities

• Provide outstanding customer service in a wholesale distribution environment.
• Process orders and quotations and support sales teams.
• Manage incoming calls and texts professionally.
• Source parts and equipment in collaboration with suppliers.
• Maintain inventory accuracy and perform on-site duties as required.

Skills

Verbal communication

Written communication

Phone etiquette

Microsoft Office

multitasking

Problem solving

Sales ability

Work under pressure

Team attitude

Education

Post-secondary education (asset)

Refrigeration/HVAC degree (asset)

Tools

Microsoft Office Suite

Job description

HVAC Branch Representative# HVAC Branch RepresentativeTo display this page you need a browser with JavaScript support.Job Number:J1026-0031Job Type:RegularCity, Province, Country:Fredericton, New Brunswick, CanadaJob Category:Branch officesNumber of Positions:1Reports to:Branch DirectorJob Location:FrederictonAs a Branch Representative, you will be responsible for managing internal relationships with customers, providing excellent customer service, processing orders and quotations, and promoting company products to generate increased sales. You will also work closely with the inside/outside sales teams, source parts and equipment, and maintain inventory accuracy.If you are someone who enjoys providing exceptional customer service, has knowledge and experience in the HVAC industry, and wants to join a dynamic and dedicated team, then Master is the place for you! Apply now to become a Branch Representative and be a part of our talented team at our Fredericton, NB branch!## What you will accomplish with us:- Provide an outstanding customer service in a wholesale distribution environment;- Process orders and quotations using different methods and support inside and outside sales team with quotation requests;- Manage all incoming phone calls and text messages in a professional manner;- Source parts and/or equipment in collaboration with buying groups and suppliers;- Understand clients' needs and suggest appropriate products or services to achieve satisfaction;- Build sustainable customer relationships and trust with customers account through open communication;- Follow company guidelines, policies and procedures;- Address customer's concerns and offer the best solution to solve the problem in a timely manner;- Conduct physical inventory and maintain inventory accuracy and cleanliness;- Various other related duties including after hours on-call duties to support the branch as assigned by supervisor.## What You Bring to Our Team:- Excellent verbal and written communication skills;- Professional phone manner and customer service skills;- Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);- Ability to multitask, prioritize, and manage time effectively;- Problem solving abilities;- Good sales abilities and persuasiveness;- Ability to work under pressure unsupervised;- Strong work ethic and positive team attitude;- Post-secondary education (an asset);- Ability to respond to emergency after hours call in an on-call rotation;- Previous experience in HVAC-R industry, retail sales or technical related field (an asset);- Completion of professional degree in refrigeration, heating, ventilation (an asset);- Ability to operate a forklift, training will be provided as needed;Compensation Information:Base Salary Range: $50,000 - $60,000 annuallySupplemental Pay Types Include: overtime pay; annual bonusThe final salary will be determined based on the candidate's skills and experience, in compliance with applicable regulations.## Competitive Benefits: In addition to a rewarding career within our team, we offer* Medical and dental coverage from day one, along with short and long-term disability protection* Contribution to a collective registered retirement savings plan upon starting your role.* Wellness spending account* An employee assistance program including psychological, financial, and legal support.* Access to telemedicine from the beginning of your employment.* Reimbursement of professional association membership fees.* Early vacation program.* Daily onsite presence is required to meet operational needs, Monday to Friday.##**For more than 70 years, we've been making a difference, in every degree.**At Master, our people are the driving force behind our success. As Canada's largest HVAC-R distributor and one of North America's industry leaders, we're proud to bring together more than 2,000 employees across nearly 100 locations in Canada and the United States.Every day, our teams help deliver innovative solutions that improve comfort, energy efficiency, and building performance. Through collaboration, expertise, and a commitment to doing what's right, we create lasting value for our customers, partners, and communities.Guided by our purpose - **Improving people's lives, in every degree** - we empower our employees to grow, make a meaningful impact, and build rewarding careers in an environment where people, teamwork, and continuous improvement come first.