HVAC Branch Representative

Master; Fredericton; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Medical and dental coverage from day 1

Short and long-term disability

Wellness spending account

Employee assistance program

Telemedicine access

Professional association membership FE

Early vacation program

Job summary

Master, Canada's largest HVAC-R distributor, is hiring a Branch Representative in Fredericton. You will manage customer relationships, process orders and quotations, and promote company products to grow sales with the inside/outside sales teams.

Ideal candidates bring strong communication, MS Office skills, and the ability to multitask under pressure. HVAC-R or retail/technical experience is an asset; forklift training can be provided.

Qualifications

• Excellent verbal and written communication skills.
• Professional phone manner and customer service skills.
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to multitask, prioritize, and manage time effectively.
• Good sales abilities and persuasiveness.
• Respond to emergency after hours call in rotation.
• HVAC-R industry knowledge or retail/technical experience is an asset.
• Forklift operation (training provided).

Responsibilities

• Provide outstanding customer service in a wholesale distribution environment.
• Process orders and quotations and support sales team with requests.
• Manage incoming calls and texts in a professional manner.
• Source parts and/or equipment with buying groups and suppliers.
• Understand clients' needs and suggest appropriate products or services.
• Build sustainable customer relationships and trust with accounts.
• Follow company policies and procedures.
• Address customer concerns and offer timely solutions.
• Conduct physical inventory and maintain accuracy.
• On-call duties to support the branch as assigned.

Skills

Customer service

Verbal & written communication

MS Office

Multitasking

Problem solving

Sales ability

Work under pressure

Team player

Emergency after hours

Education

Post-secondary education (asset)

Tools

Microsoft Office Suite

Job description

For more than 70 years, we've been making a difference, in every degree.

At Master, our people are the driving force behind our success. As Canada's largest HVAC-R distributor and one of North America's industry leaders, we're proud to bring together more than 2,000 employees across nearly 100 locations in Canada and the United States.

Every day, our teams help deliver innovative solutions that improve comfort, energy efficiency, and building performance. Through collaboration, expertise, and a commitment to doing what's right, we create lasting value for our customers, partners, and communities.

Guided by our purpose — Improving people's lives, in every degree — we empower our employees to grow, make a meaningful impact, and build rewarding careers in an environment where people, teamwork, and continuous improvement come first.

As a Branch Representative, you will be responsible for managing internal relationships with customers, providing excellent customer service, processing orders and quotations, and promoting company products to generate increased sales. You will also work closely with the inside/outside sales teams, source parts and equipment, and maintain inventory accuracy.

If you are someone who enjoys providing exceptional customer service, has knowledge and experience in the HVAC industry, and wants to join a dynamic and dedicated team, then Master is the place for you!

What You Will Accomplish With Us

• Provide an outstanding customer service in a wholesale distribution environment;
• Process orders and quotations using different methods and support inside and outside sales team with quotation requests;
• Manage all incoming phone calls and text messages in a professional manner;
• Source parts and/or equipment in collaboration with buying groups and suppliers;
• Understand clients' needs and suggest appropriate products or services to achieve satisfaction;
• Build sustainable customer relationships and trust with customers account through open communication;
• Follow company guidelines, policies and procedures;
• Address customer's concerns and offer the best solution to solve the problem in a timely manner;
• Conduct physical inventory and maintain inventory accuracy and cleanliness;
• Various other related duties including after hours on-call duties to support the branch as assigned by supervisor.

What You Bring To Our Team

• Excellent verbal and written communication skills;
• Professional phone manner and customer service skills;
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);
• Ability to multitask, prioritize, and manage time effectively;
• Problem solving abilities;
• Good sales abilities and persuasiveness;
• Ability to work under pressure unsupervised;
• Strong work ethic and positive team attitude;
• Post-secondary education (an asset);
• Ability to respond to emergency after hours call in an on-call rotation;
• Previous experience in HVAC-R industry, retail sales or technical related field (an asset);
• Completion of professional degree in refrigeration, heating, ventilation (an asset);
• Ability to operate a forklift, training will be provided as needed;

Compensation Information

Base Salary Range: $50,000 - $60,000 annually

Supplemental Pay Types Include: overtime pay; annual bonus

The final salary will be determined based on the candidate's skills and experience, in compliance with applicable regulations.

Competitive Benefits: In addition to a rewarding career within our team, we offer

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Daily onsite presence is required to meet operational needs, Monday to Friday.