HVAC Technical Support Advisor

Master; Calgary; Hybrid; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Medical and dental coverage

Disability protection

RRSP contributions

Wellness spending account

Employee assistance program

Telemedicine access

Professional association membership

Hybrid work policy

Job summary

Master Group is Canada’s largest HVAC-R distributor, providing technical support across Western Canada. The HVAC Technical Support Advisor collaborates with technical services to deliver after-sales support, training, and field assistance for contractors, engineers and staff.

This hybrid role, based in Western Canada (Alberta/Saskatchewan/Manitoba/BC), requires 5–10 years in HVAC-R, strong troubleshooting skills, solid communication, and a valid driver's license; travel is required.

Qualifications

• Minimum of 5 to 10 years of field experience in the HVAC-R industry.
• Technical support experience with HVAC-R equipment and controls.
• Strong problem solving and communication skills.

Responsibilities

• Provide local tech support for factory partner brands.
• Assist customers in troubleshooting HVAC&R equipment via phone, video, and on-site visits.
• Help resolve technical issues and process labor/material claims between contractor, Master Group, and manufacturers.
• Facilitate start-ups of HVAC and VRF equipment.
• Act as technical resource to Master Group sales teams.
• Prepare and provide technical training to customers and staff.
• Represent Master Group professionally with internal teams, customers and building owners.

Skills

HVAC-R experience

Troubleshooting

Customer service

Communication

Education

HVAC-R diploma

Tools

MS Office

Manufacturer software

Job description

Master, for over 70 years The Master Group is Canada’s largest HVAC-R distributor and one of North America’s leading players in the industry. For more than 70 years, Master has supported contractors, engineers and industry partners with a broad portfolio of solutions across residential, commercial, institutional, and industrial applications.

Master, for over 70 years The Master Group is Canada’s largest HVAC-R distributor and one of North America’s leading players in the industry. For more than 70 years, Master has supported contractors, engineers and industry partners with a broad portfolio of solutions across residential, commercial, institutional, and industrial applications. With more than 1,800 dynamic and dedicated team members and a network of 85 branches, along with four distribution centres and three regional distribution hubs across Canada and the United States, Master combines national scale with strong local presence. The company is known for its deep technical expertise, disciplined execution and long-standing partnerships with customers and suppliers. Master’s approach is grounded in growth, simplicity, teamwork and doing what’s right - focusing on practical innovation, operational excellence and helping its partners succeed in a rapidly evolving industry.

Improving lives, in every degree.

The HVAC Technical Support Advisor will have the responsibility of working with the technical services and product management teams to provide technical after sales service to HVAC-R technicians and to proactively help deliver training to customers and staff. This person will provide support to partners in Western Canada. This position is a hybrid role and can be based in Manitoba, Saskatchewan, Alberta and British Columbia. Ability to travel is a requirement of this position.

What You Will Accomplish With Us

• Provide local tech support assistance for our factory partner brands.
• Assist customers in trouble shooting of our HVAC&R equipment brands. This assistance will be provided through phone, video conference and when required travel to job sites.
• Help resolve technical issues processing of special labor and material claims between contractor, Master Group and the manufacturer partners.
• Facilitate start-ups of HVAC and VRF equipment.
• Act as technical resource to the Master Group sales teams.
• Prepare and provide technical training and fulfill the objectives given by the product management director.
• To professionally represent Master Group Inc’s best interest at all times when interacting with internal teams, external customers and building owners.

What You Bring To Our Team

• Excellent problem solving skills.
• Technical institute or college diploma in the HVAC-R or related field.
• Minimum of 5 to 10 years of field experience in the HVAC-R industry.
• Trouble shooting mechanical HVAC-R equipment and controls.
• Proficiency with computers and a moderate to advanced knowledge of MS Office and manufacturer based software.
• Working in a dynamic Team group.
• Ability to work under pressure.
• Excellent communication and organizational skills.
• Takes initiative and is resourceful.
• Functioning in a fast-paced environment requiring timeliness.
• Fundamental or advanced understanding of electrical wiring schematics.
• Basic ability to read building mechanical plans and specifications.
• Professionalism, diplomacy and courtesy.
• Proficient at writing reports.
• At ease presenting to people on technical and training material.
• Valid driver’s license.

Compensation Information

Base Salary Range: $70,000 - $95,000 annually

Supplemental Pay Types Include: annual bonus

Master is an equal opportunity employer, dedicated to fostering diversity and inclusion in our workplace. Elevate your career with us!

Competitive Benefits: In addition to a rewarding career within our team, we offer

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Work-life balance supported through a hybrid work policy.