Branch Director

Master; Oshawa; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Disability protection

RRSP contributions

Wellness account

Employee assistance program

Telemedicine

Professional membership fees

Early vacation program

Job summary

Master, Canada7s largest HVAC-R distributor, seeks a dynamic leader to drive branch operations across multiple locations. You will plan, budget, and supervise staff, ensuring exceptional customer service and timely order fulfilment.

This role requires 5+ years in HVAC-R, wholesale experience, and a proven track record in building teams, optimizing inventories, and growing revenue while maintaining strong supplier relationships in a Canadian context.

Qualifications

• 5+ years in the HVAC-R industry
• Experience in a wholesale distribution environment
• Strong leadership, motivation, and coaching with a focus on people and results
• Excellent interpersonal skills and ability to work as a team player
• Strong analytical, planning, and time-management abilities
• Ability to make decisions and work independently
• Strong sales abilities and persuasiveness to drive revenue growth
• Ability to work under pressure and meet deadlines
• Proactive initiative and resourcefulness to solve problems

Responsibilities

• Plan, organize, direct, and evaluate branch operations to achieve organizational goals.
• Plan, administer, and control budgets for contracts, equipment, inventory, supplies, etc.
• Maintain effective administrative management practices.
• Provide support to client services, including answering client calls and offering technical support to clients and employees.
• Take client orders and ensure timely fulfillment.
• Plan and participate in annual inventory activities.
• Interview, hire, and oversee training of staff to ensure a skilled and motivated workforce.
• Manage internal staff, providing leadership, motivation, and coaching to achieve team goals.
• Maintain strong relationships with suppliers to ensure timely and efficient product availability.
• Develop and implement sales strategies to achieve objectives and increase revenue.
• Create a positive working climate that fosters sales efficiency and professional development of team members.
• Evaluate the needs of the team and make recommendations for necessary actions.
• Stay updated on markets, trends, and developments in the industry to stay ahead of competitors' activities.
• Develop and maintain good business relations with internal and external stakeholders.
• Resolve technical problems related to products in a timely and effective manner.
• Perform all other related duties as assigned.

Skills

Leadership

Motivation

Coaching

Interpersonal skills

Analytical skills

Planning

Time management

Decision making

Sales abilities

Working under pressure

Initiative

Resourcefulness

Diplomacy

Bilingual English/French

Job description

For more than 70 years, we've been making a difference, in every degree.

At Master, our people are the driving force behind our success. As Canada's largest HVAC-R distributor and one of North America's industry leaders, we're proud to bring together more than 2,000 employees across nearly 100 locations in Canada and the United States.

Every day, our teams help deliver innovative solutions that improve comfort, energy efficiency, and building performance. Through collaboration, expertise, and a commitment to doing what's right, we create lasting value for our customers, partners, and communities.

Guided by our purpose — Improving people's lives, in every degree — we empower our employees to grow, make a meaningful impact, and build rewarding careers in an environment where people, teamwork, and continuous improvement come first.

If you are a dynamic leader with a passion for the HVAC-R industry, providing industry leading customer service and a proven track record in managing teams and achieving results,

What You Will Accomplish With Us

• Plan, organize, direct, and evaluate branch operations to achieve organizational goals.
• Plan, administer, and control budgets for contracts, equipment, inventory, supplies, etc.
• Maintain effective administrative management practices.
• Provide support to client services, including answering client calls and offering technical support to clients and employees.
• Take client orders and ensure timely fulfillment.
• Plan and participate in annual inventory activities.
• Interview, hire, and oversee training of staff to ensure a skilled and motivated workforce.
• Manage internal staff, providing leadership, motivation, and coaching to achieve team goals.
• Maintain strong relationships with suppliers to ensure timely and efficient product availability.
• Develop and implement sales strategies to achieve objectives and increase revenue.
• Create a positive working climate that fosters sales efficiency and professional development of team members.
• Evaluate the needs of the team and make recommendations for necessary actions.
• Stay updated on markets, trends, and developments in the industry to stay ahead of competitors' activities.
• Develop and maintain good business relations with internal and external stakeholders.
• Resolve technical problems related to products in a timely and effective manner.
• Perform all other related duties as assigned.

What You Bring To Our Team

• 5 years experience or more in the HVAC-R industry (Heating, Ventilation, Air Conditioning & Refrigeration)
• Experience in a wholesale distribution environment
• Excellent leadership, motivation, and coaching skills with a focus on people and results.
• Good interpersonal relationships and ability to work as a team player.
• Strong analytical skills and ability to support convictions with sound reasoning.
• Excellent skills in planning, organization, and time management.
• Ability to make decisions and work independently.
• Strong sales abilities and persuasiveness to drive revenue growth.
• Ability to work under pressure and meet deadlines.
• Proactive initiative and resourcefulness to solve problems and seize opportunities.
• Efficient and results-oriented approach to tasks and responsibilities.
• Diplomacy and courtesy in dealing with diverse stakeholders.
• Proficiency in English and French (or willingness to learn) (frequent interactions in English with Master employees and suppliers based in our offices in Ontario, Western Canada and Maritimes, and interactions in French with suppliers and employees in our local offices in Montreal and Ottawa.

Compensation Information

Base Salary Range: $55,000 - $70,000 annually

Supplemental Pay Types Include: Annual bonus

The final salary will be determined based on the candidate’s skills and experience, in compliance with applicable regulations.

Competitive Benefits: In addition to a rewarding career within our team, we offer

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.