Human Resources Operations Partner

Intelcom | Dragonfly; Barrie; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Group insurance

Group RRSP program

Employee Assistance Program

Job summary

Intelcom | Dragonfly is seeking a seasoned HR professional to lead employee relations and support managers across Barrie and related stations. This role emphasizes conflict resolution, performance management, and policy implementation within a fast-paced, highly operational environment.

You will partner with site leaders, manage internal moves, and ensure regulatory compliance while driving a positive employee experience. Occasional travel between stations is expected.

Qualifications

• Bachelor’s degree in Human Resources Management, Industrial Relations, or a related field.
• Minimum of 5 years of HR experience with strong labor relations and conflict management.
• Ability to build relationships with employees and managers at all levels.
• Excellent verbal and written communication skills.
• Proficient with Office tools; experience with HRIS such as Workday or Dayforce is an asset.

Responsibilities

• Support employee relations management and resolve conflicts with managers.
• Assist in managing, engaging, and developing teams for a healthy, high-performing environment.
• Participate in developing and implementing HR policies and procedures.
• Monitor internal movements, promotions, transfers, and mobility.
• Support performance management and attendance tracking.
• Manage workplace accident files and prepare documentation for audits.
• Produce HR performance reports and analyze data for decision-making.
• Ensure compliance with labor standards and safety regulations.

Skills

Employee relations

Team management

HR policies and procedures

Performance and attendance management

Reporting and analysis

Communication skills

Education

Bachelor's degree in HR Management/IR or related field

Tools

Workday

Dayforce

Excel

Word

PowerPoint

Teams

SharePoint

Job description

Intelcom | DragonflyWith more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.Your Role: At the Heart of the ChainResponsibilitiesEmployee Relations: Work closely with managers to support employee relations management and proactively resolve conflicts.Team Management: Support managers in managing, engaging, and developing their teams, ensuring a healthy and high-performing work environment.HR Policies and Procedures: Participate in the development and implementation of internal procedures and policies, ensuring compliance with labor standards.Internal Movements Management: Monitor changes in employee status, as well as manage promotions, transfers, and internal mobility.Performance and Attendance: Contribute to performance management by providing support in evaluations and attendance management.Workplace Accident Files: Manage and track workplace accident files, including preparing documentation for internal and external audits.HR Compliance and Strategy: Ensure the application of human resources management principles and organizational strategies within the service center and stations.Working Conditions Administration: Manage the administrative aspects of working conditions and ensure compliance with applicable regulations.Employee Experience: Contribute to improving the employee experience and promote a positive work environment.Reporting and Analysis: Produce statistical reports on HR performance indicators and analyze them to support strategic decision-making.Required QualificationsRequirementsBachelor’s degree in Human Resources Management, Industrial Relations, or a related field.Minimum of 5 years of relevant HR experience, with strong expertise in labor relations and conflict management.Ability to build and maintain strong relationships with employees and managers at all levels.Excellent verbal and written communication skillsStrong proficiency with office tools (Word, Excel, PowerPoint, Teams, SharePoint) and experience with HR management systems, including HRIS platforms such as Workday and Dayforce (an asset).Rigorous, autonomous, creative, and able to work effectively as part of a team in a dynamic and demanding environment.Work in a highly operational environment requiring responsiveness and efficient priority management.The position requires occasional travel between stationsWhy Join Intelcom | Dragonfly?Short- and medium-term growth opportunitiesComprehensive group insuranceGroup RRSP programEmployee Assistance Program…This position has been opened to address a genuine organizational need within the company.At Intelcom | Dragonfly , we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.The process is simple : If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.See you soon!Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.