Operations Coordinator

Intelcom | Dragonfly; Mont-Laurier; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive group insurance

Group RRSP program

Employee Assistance Program

Job summary

Intelcom | Dragonfly is seeking a hands-on Warehouse Associate to unload trailers, sort packages, and verify freight against manifests at our Mont-Laurier site. You will assist with shipping, receiving, inventory, and daily documentation while maintaining safety and efficiency standards.

The role involves data entry, label printing, customer pickups, and collaboration with operations to resolve issues. Training and mentoring new staff are also part of the job, with a focus on a clean,

Responsibilities

• Assist in unloading trailers and verify freight against manifests.
• Scan, sort, and process packages, including defective items and returns.
• Conduct van audits and support sorting operations.
• Support and assist shipping, receiving, dispatching, and inventory management.
• Support and maintenance warehouse systems and ensure operational efficiency.
• Process returns and complete required documentation in accordance with SOPs.
• Handle customer pickups and front desk assistance to customers.
• Resolve delivery issues by following SOPs and coordinating with relevant teams.
• Print labels and prepare required documentation.
• Process broker returns and return-to-clients shipments.
• Prepare daily reports and maintain accurate records.
• Train and mentor new employees.
• Collaborate with Operations teams to uphold quality standards.
• Complete supervisor-assigned tasks as required.
• Maintain a clean, organized and hazard-free work environment.
• Comply with all Health & Safety protocols.
• Provide support for clients and IDCs.
• Respond to customer inquiries via phone and email.
• Process customer service email requests.
• Other duties as assigned

Job description

Intelcom | DragonflyWith more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.Your Role: At the Heart of the ChainCore Duties:Assist in unloading trailers and verify freight against manifestsScan, sort, and process packages, including defective items and returnsConduct van audits and support sorting operationsSupport and assist shipping, receiving, dispatching, and inventory managementSupport and maintenance warehouse systems and ensure operational efficiency.Process returns and complete required documentation in accordance with SOPsHandle customer pickups and (front desk assistance to customer)Resolve delivery issues by following SOPs and coordinating with relevant teamsEscalate special cases to management when neededPrint labels and prepare required documentationProcess broker returns and return-to-clients shipmentsPrepare daily reports and maintain accurate recordsPerform data entry tasks as needed.Train and mentor new employeesCollaborate with Operations teams to uphold quality standardsComplete supervisor-assigned tasks as requiredMaintain a clean, organized and hazard-free work environmentComply with all Health & Safety protocolsProvide support for clients and IDCsRespond to customer inquiries via phone and emailProcess customer service email requestsOther duties as assignedWhy Join Intelcom | Dragonfly?Short- and medium-term growth opportunitiesComprehensive group insuranceGroup RRSP programEmployee Assistance Program…This position has been opened to address a genuine organizational need within the company.At Intelcom | Dragonfly , we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.The process is simple : If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.See you soon!Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.