Human Resources Operations Partner

Intelcom; Barrie; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive group insurance

Group RRSP program

Employee Assistance Program

Job summary

Intelcom | Dragonfly is seeking an experienced HR professional to join our Canada-based operations. The role focuses on employee relations, team support and the development of HR policies across stations, with occasional travel between sites.

The ideal candidate brings a Bachelor's in HR/IR and at least 5 years of relevant experience, including labor relations and conflict management, plus strong communication and stakeholder relationship skills to thrive in a fast-paced, operational environment.

Qualifications

• Bachelor's degree in Human Resources Management, Industrial Relations, or related field.
• Minimum of 5 years HR experience, with strong expertise in labor relations and conflict management.
• Ability to build and maintain strong relationships with employees and managers at all levels.
• Excellent verbal and written communication skills.

Responsibilities

• Employee relations: support manager-led employee relations management and resolve conflicts.
• Team management: assist managers in engaging and developing their teams for a high-performing environment.
• HR policies and procedures: develop and implement internal procedures ensuring labor standards compliance.
• Internal movements management: monitor promotions, transfers and internal mobility.
• Performance and attendance: support performance and attendance management and evaluations.
• Workplace accident files: manage accident files and audit documentation.
• HR compliance and strategy: apply HR principles and contribute to organizational strategy.
• Working conditions administration: manage working conditions and regulatory compliance.
• Employee experience: enhance employee experience and promote a positive work environment.
• Reporting and analysis: produce HR KPIs and analytics to support strategic decisions.

Skills

Verbal and written communication

Relationship building

Team collaboration

Operational adaptability

Education

Bachelor's degree in HR/IR or related field

Tools

Word

Excel

PowerPoint

Teams

SharePoint

Workday

Dayforce

Job description

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada's leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role: At the Heart of the Chain

Responsibilities

• Employee Relations: Work closely with managers to support employee relations management and proactively resolve conflicts.


• Team Management: Support managers in managing, engaging, and developing their teams, ensuring a healthy and high-performing work environment.


• HR Policies and Procedures: Participate in the development and implementation of internal procedures and policies, ensuring compliance with labor standards.


• Internal Movements Management: Monitor changes in employee status, as well as manage promotions, transfers, and internal mobility.


• Performance and Attendance: Contribute to performance management by providing support in evaluations and attendance management.


• Workplace Accident Files: Manage and track workplace accident files, including preparing documentation for internal and external audits.


• HR Compliance and Strategy: Ensure the application of human resources management principles and organizational strategies within the service center and stations.


• Working Conditions Administration: Manage the administrative aspects of working conditions and ensure compliance with applicable regulations.


• Employee Experience: Contribute to improving the employee experience and promote a positive work environment.


• Reporting and Analysis: Produce statistical reports on HR performance indicators and analyze them to support strategic decision-making.

The position requires occasional travel between stations

Required Qualifications

• Bachelor's degree in Human Resources Management, Industrial Relations, or a related field.


• Minimum of 5 years of relevant HR experience, with strong expertise in labor relations and conflict management.


• Ability to build and maintain strong relationships with employees and managers at all levels.


• Excellent verbal and written communication skills


• Strong proficiency with office tools (Word, Excel, PowerPoint, Teams, SharePoint) and experience with HR management systems, including HRIS platforms such as Workday and Dayforce (an asset).


• Rigorous, autonomous, creative, and able to work effectively as part of a team in a dynamic and demanding environment.


• Work in a highly operational environment requiring responsiveness and efficient priority management.

Why Join Intelcom | Dragonfly?

• Short- and medium-term growth opportunities


• Comprehensive group insurance


• Group RRSP program


• Employee Assistance Program...

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly , we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.