Human Resources Generalist

IntouchCX; Winnipeg; On-site; CAD 55,000 - 85,000; Full time

Job summary

IntouchCX is seeking a Human Resources Generalist (Employee Relations Specialist) to provide positive employee relations and support operational goals. You will manage internal inquiries, assist with performance management, and participate in meetings with operations to align HR and business needs.

The role involves handling leave and accommodation requests, addressing employee relations concerns, administering policies, conducting investigations, and contributing to special HR projects.

Qualifications

• Must have 3–5 years of HR experience in a fast-paced environment.
• Experience in a large organization or supervisory experience in a small organization.
• Strong verbal and written communication skills for facilitating large meetings and difficult conversations.
• Demonstrate analytical, problem solving and decision-making abilities.
• Ability to self-manage multiple duties in a dynamic environment and adapt to change.
• Ability to build relationships with diverse internal and external stakeholders.

Responsibilities

• Handle internal inquiries and maintain positive relationships with internal stakeholders.
• Assist operations with performance management processes and discussions.
• Participate in meetings with operations to support goals and objectives.
• Support leaves (medical, family) and accommodation requests for employees.
• Address Employee Relations issues and concerns with Operations.
• Administer HR policies and procedures.
• Conduct investigations into employee concerns.
• Execute special HR projects and other duties as assigned.
• Perform general office management and administrative tasks.

Skills

Stakeholder management

Communication skills

Analytical skills

Time management

Adaptability

Collaboration

Problem solving

Education

High school diploma

HR education / CPHR candidate / SHRM designation preferred

Job description

About the Job

The Human Resource Generalist (Employee Relations Specialist) is responsible for providing positive employee relations through various functions in support of operational goals and objectives for overall organizational success.

As Human Resources Generalist (Employee Relations Specialist), You Will…

• Manage internal inquiries with internal stakeholders in a timely manner for overall positive relationships
• Assist operations with performance management process and discussions
• Engage with operations by participating in meetings to support goals and objectives
• Work with employees on requests for various leaves including medical and family leaves, as well as accommodation requests
• Engage with Operations on all Employee Relations issues and concerns
• Policy administration
• Conduct investigations on concerns submitted from employees
• Conduct special projects and other HR duties as assigned
• General office management and administration

As Human Resources Generalist (Employee Relations Specialist), You Have…

• High school diploma or equivalent is required
• Secondary education in Human Resources, CPHR/CPHR Candidate/SHRM Designation preferred
• Experience in a large organization or supervisory level experience in small organization
• Must have minimum of 3-5 years of HR experience in a fast-paced environment
• Demonstrate expertise in developing and maintaining relationships with a diverse group of internal and external stakeholders
• Above average verbal and written communication skills - to facilitate to large groups, handle difficult conversations and speak accurately, use proper grammar, good enunciation
• Strong analytical, problem solving and decision-making skills
• Demonstrate good listening, patience, and collaborative skills
• Must be able to self-manage daily duties and time in a fast-paced, dynamic, and ever changing environment; ability to adapt to change
• The ability to organize and follow-up multiple tasks/details with accuracy and timeliness
• Service oriented with a focus and understanding on the client’s needs
• The ability to have an innovation spirit and think outside the box