Hub Operations Customer Support Specialist

FedEx Canada

Vaughan

On-site

CAD 38,000 - 48,000

Part time

5 days ago

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Job summary

FedEx Canada, situé à Vaughan, recherche un agent administratif pour le hub et les stations afin d’assurer les fonctions cléricales et administratives liées aux opérations, y compris le service client et le traitement des colis endommagés pour optimiser les délais de livraison.

Le poste exige un diplôme d’études secondaires ou équivalent et une expérience de deux ans en service client ou administratif; maîtrise des outils Microsoft Office et capacité à gérer plusieurs tâches dans un

Qualifications

High school diploma or GED required.
2 years customer service or clerical experience required; dock operations environment or distribution center setting preferred.
General business skills: typing, data entry and review; use of phone, copier, and fax.
Microsoft Office and web-based applications experience.
Customer service skills to respond to requests.
Time management, organization and multi-tasking in a fast-paced environment.

Responsibilities

Perform clerical and administrative functions for hub and station operational areas.
Tend to damaged and incorrectly addressed packages to optimize delivery time.
Serve as a customer’s first line of contact for a variety of issues.