Customer Rep-Station

FedEx; Vaughan; On-site; CAD 25,000 - 33,000; Part time

Job summary

FedEx is hiring a part-time, permanent Customer Rep-Station at our Woodbridge, Ontario facility. This role thrives in a fast-paced environment and serves as the first point of contact for customers.

You will perform clerical duties for hub operations, handle damaged or misaddressed packages, and conduct data entry using Microsoft Office and web-based tools. Schedule: Tue–Sat, 4:00 PM–9:00 PM; Posting End Date: 2026-09-01. Requires lifting 70 lbs and manoeuvring up to 150 lbs with equipment.

Qualifications

• High School Diploma or GED required; college diploma preferred.
• Minimum two (2) years of customer service, clerical, or related experience; dock operations or distribution centre experience preferred.
• General business skills including typing, data entry, and use of office equipment.
• Proficiency in Microsoft Office and web-based applications.
• Knowledge of Canadian Customs regulations preferred.
• Knowledge of FedEx Express and Ground products and services preferred.
• Ability to lift 70 lbs and manoeuvre packages up to 150 lbs with appropriate equipment.
• Excellent interpersonal and verbal communication skills.
• Good analytical, problem-solving, and negotiation skills.
• Demonstrated ability to handle stress in a high-pressure, monitored, and changing work environment.
• Must be able to operate in a PC Windows environment.

Responsibilities

• Perform clerical and administrative functions for hub and station operational areas including linehaul, records management, quality assurance, and customer service
• Tend to damaged and incorrectly addressed packages in a timely manner to optimise delivery time
• Serve as a customer's first line of contact for a variety of issues
• Perform data entry and review using Microsoft Office and web-based applications
• Operate general office equipment including phones, copiers, and fax machines
• Complete mandatory training and recurrency requirements

Skills

Customer service

Data entry

Interpersonal communication

Problem solving

Stress management

Education

High School Diploma or GED

College diploma

Tools

Microsoft Office

Web-based applications

Job description

FedEx is hiring a Customer Rep-Station at their Woodbridge, Ontario facility. This is a part-time, permanent position ideal for someone who thrives in a fast-paced facility operations environment and enjoys being the first point of contact for customers.

Responsibilities

• Perform clerical and administrative functions for hub and station operational areas including linehaul, records management, quality assurance, and customer service
• Tend to damaged and incorrectly addressed packages in a timely manner to optimise delivery time
• Serve as a customer's first line of contact for a variety of issues
• Perform data entry and review using Microsoft Office and web-based applications
• Operate general office equipment including phones, copiers, and fax machines
• Complete mandatory training and recurrency requirements

Required Qualifications

• High School Diploma or GED required; college diploma preferred
• Minimum two (2) years of customer service, clerical, or related experience; dock operations or distribution centre experience preferred
• General business skills including typing, data entry, and use of office equipment
• Proficiency in Microsoft Office and web-based applications
• Knowledge of Canadian Customs regulations preferred
• Knowledge of FedEx Express and Ground products and services preferred
• Ability to lift 70 lbs and manoeuvre packages up to 150 lbs with appropriate equipment
• Excellent interpersonal and verbal communication skills
• Good analytical, problem-solving, and negotiation skills
• Demonstrated ability to handle stress in a high-pressure, monitored, and changing work environment
• Must be able to operate in a PC Windows environment

Schedule

Tuesday to Saturday, 4:00 PM – 9:00 PM. Posting End Date: September 1, 2026.

High School Diploma or GED required; college diploma preferred. Minimum two years of customer service, clerical, or related experience. Knowledge of Canadian Customs regulations and FedEx products preferred. Must be able to lift 70 lbs and manoeuvre packages up to 150 lbs with appropriate equipment.