Call Center Operations Coordinator

FedEx Canada; Vaughan; On-site; CAD 42,000 - 54,000; Full time

Job summary

FedEx Canada is seeking an enterprising Administrative Assistant to support station and call centre operations. You will handle routine office procedures, coordinate communications with customers, suppliers, and staff, and assist the senior manager in achieving departmental goals.

The role requires a high school diploma with secretarial coursework and at least two years in a customer-facing environment; proficiency with MS Excel and Word is expected, PowerPoint preferred.

Qualifications

• High school diploma or equivalent with secretarial/business college training.
• Two years in a customer contact environment; one year in admin/secretarial role.
• Proficiency with MS Excel and MS Word; PowerPoint preferred.

Responsibilities

• Support station and call centre operations and administration.
• Liaise with internal/external customers, suppliers and employees.
• Coordinate administrative tasks and assist senior manager to meet departmental goals.

Skills

Good communication

Interpersonal skills

Organizational skills

Education

High school diploma or equivalent

Secretarial courses or business college training

Tools

MS Excel

MS Word

PowerPoint

Job description

FedEx Canada is seeking an enterprising Administrative Assistant to support station and call centre operations. You will handle routine office procedures, coordinate communications with customers, suppliers, and staff, and assist the senior manager in achieving departmental goals.

The role requires a high school diploma with secretarial coursework and at least two years in a customer-facing environment; proficiency with MS Excel and Word is expected, PowerPoint preferred.