Operations Administrator II

FedEx; Montreal (administrative region); On-site; CAD 21,000 - 30,000; Part time

Job summary

FedEx is seeking a part-time Operations Administrator II at its hub in Saint-Laurent, Quebec. This bilingual role supports clerical and administrative tasks across hub and station operations, including linehaul, records management, quality assurance, and customer service.

Schedule: Tuesday to Saturday, starting at 4:30 AM (5 days/week, part-time). The role requires proficiency in Microsoft Office and strong data-entry skills to ensure accurate daily tasks and responsive customer support.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of customer service, clerical, or related experience; dock operations or distribution centre experience preferred.
• Bilingual in French and English (mandatory for Quebec).
• Proficiency in Microsoft Office and web-based applications.
• General business skills: typing, data entry, phone and office equipment use.

Responsibilities

• Perform clerical and administrative functions for hub and station operational areas including linehaul and records management.
• Handle damaged and incorrectly addressed packages promptly to minimize delivery delays.
• Serve as the first point of contact for customers, addressing inquiries with professionalism.
• Support quality assurance activities.
• Enter and review data accurately using phones, photocopiers, and fax machines.
• Use Microsoft Office software and web-based applications to complete daily tasks.
• Manage multiple priorities simultaneously while maintaining high attention to detail.

Skills

Time management

Organizational skills

Multitasking

Customer service

Data entry

Typing

Phone etiquette

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx is hiring a part-time Operations Administrator II at its hub location in Saint-Laurent, Quebec. This bilingual role (French and English required) supports all clerical and administrative functions across hub and station operational areas, including linehaul, records management, quality assurance, and customer service.

Schedule: Tuesday to Saturday, starting at 4:30 AM (5 days/week, part-time)

Responsibilities

• Perform clerical and administrative functions for hub and station operational areas including linehaul and records management
• Handle damaged and incorrectly addressed packages promptly to minimize delivery delays
• Serve as the first point of contact for customers, addressing inquiries with professionalism
• Support quality assurance activities
• Enter and review data accurately using phones, photocopiers, and fax machines
• Use Microsoft Office software and web-based applications to complete daily tasks
• Manage multiple priorities simultaneously while maintaining high attention to detail

Requirements

• High School Diploma or GED required
• Minimum 2 years of customer service, clerical, or related experience; dock operations or distribution centre experience preferred
• Bilingual in French and English (mandatory for Quebec)
• Proficiency in Microsoft Office and web-based applications
• General business skills: typing, data entry, phone and office equipment use
• Strong time management, organizational, and multitasking abilities
• Ability to lift packages up to 70 lbs and manoeuvre shipments up to 150 lbs with appropriate equipment

High School Diploma or GED required. Minimum 2 years of customer service or clerical experience. Bilingual in French and English mandatory. Proficiency in Microsoft Office and general office equipment.