HR Systems and Process Specialist

Iris Software; Toronto; On-site; CAD 60,000 - 75,000; Full time

Job summary

Join a leading company as an HR Systems and Process Specialist, where you'll support HR operations and improve talent effectiveness. This role involves managing HR data, collaborating with stakeholders, and enhancing processes. Ideal candidates will have a strong understanding of HR practices and excellent organizational skills. The position is open to any office location in Canada.

Qualifications

• 1-2 years experience in HR systems administration and operations.
• Experience with SuccessFactors is an asset.

Responsibilities

• Manage HR data within SuccessFactors, focusing on Onboarding and Employee Central.
• Support daily talent operations, including vacation tools and compliance sites.
• Document process changes and recommend improvements.

Skills

Problem Solving

Customer Service

Stakeholder Engagement

Attention to Detail

Teamwork

Education

Bachelor’s degree

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

SuccessFactors

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. We’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

The HR Systems and Process Specialist role is a key position within the HR Enablement team in Canada, reporting to the Senior HR Systems Specialist. This role supports day-to-day HR operations, ensures accurate data management, system functionality, reporting, compliance, and manages time-off processes. It also involves improving talent operational effectiveness by formalizing and enhancing end-to-end processes. The role collaborates with stakeholders across the firm, including recruitment, talent consultants, payroll, total rewards, partnership operations, IT, and liaises with EY’s third-party Talent Managed Service provider (IBM). Responsibilities vary and require HR technology knowledge, experience, and skills. This position is open to any office location in Canada.

Your key responsibilities

HR Data Management:

• Manage HR data within SuccessFactors, focusing on Onboarding, Employee Central, and Time-Off modules.
• Maintain interdependencies between SuccessFactors and other systems (e.g., ServiceNow, Financial System, Payroll, Benefits).
• Manage foundational data creation and updates to picklist values or data elements.
• Audit and analyze data to ensure integrity, working with employees or Managed Services (IBM) for resolution.
• Support large data change activities, including mass uploads, salary changes, promotions, and hires.

Project Implementation

• Assist with project configuration, testing, and creating instructional materials like Quick Reference Guides and Work Instructions.
• Support the Canada Talent Team on various projects and initiatives throughout the year.

Process Documentation

• Document process changes and update related materials.
• Participate in meetings to understand scope and impacts of changes.
• Recommend process improvements.

Day-to-Day Talent Operations

• Support daily talent operations, including vacation tools, provisioning, and compliance sites.
• Act as Level 2 support in ServiceNow for HR systems maintenance and troubleshooting.
• Maintain knowledge content in databases like SharePoint and policy repositories.
• Analyze impacts of system updates and enhancements.
• Produce reports related to HR and talent data as needed.

Skills and attributes for success

• Solid understanding of HR policies, practices, and operations.
• Highly organized with the ability to handle high volumes of work.
• Prioritize tasks effectively under deadlines.
• Strong attention to detail and data integrity.
• Proactive problem-solving and initiative-taking.
• Quick learner of new applications and techniques.
• Excellent customer service and relationship management skills.
• Stakeholder engagement, including with third-party providers.
• Advanced skills in Microsoft Excel, Word, and PowerPoint.
• Strong interpersonal and teamwork skills.
• Professional fluency in English; bilingualism in French and English is an asset.

Minimum qualifications

• Bachelor’s degree or equivalent experience.
• 1-2 years experience in HR systems administration and operations.
• Experience with SuccessFactors is an asset.