HR Specialist

NEARSOURCE TECHNOLOGIES; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

Join a forward-thinking team as an HR Specialist at a leading company in Toronto. You'll shape HR strategies, manage teams, and drive operational excellence while fostering a people-centric workplace. This role offers the chance to make a meaningful impact in HR operations and employee experiences.

Qualifications

• 5+ years of experience in HR Operations, Shared Services, or HR Transformation.
• Experience in process design and a transformational mindset.
• Deep understanding of HR compliance, policies, benefits, and employment law.

Responsibilities

• Manage a team to deliver operational objectives and resolve escalated issues.
• Lead projects focused on process improvement and innovation.
• Monitor service delivery and optimize operational processes.

Skills

Customer service orientation

Analytical skills

Communication skills

Facilitation skills

Organizational skills

Education

Bachelor's degree (BA or BS)

Tools

HR case management tools

Workday

AI technologies

Job description

Join to apply for the HR Specialist role at NEARSOURCE TECHNOLOGIES.

Take your career to the next level as an HR Specialist. Join a forward-thinking team committed to fostering a dynamic and people-centric workplace. Use your expertise to shape HR strategies that drive organizational success and create meaningful impact. Ready to make a difference? Apply today!

Responsibilities

• Manage through team leads and may directly manage support and lower-level professional employees to deliver operational objectives
• Manage a team of employees in the Support track, and occasionally manage lower-level Professional track roles (P1 and P2)
• Provide direction based on established policies and practices
• Identify opportunities for improved work practices and recommend them to senior leadership
• Manage and resolve escalated operational issues resulting from process gaps or evolving user requirements
• Develop and oversee routine operational plans, typically on a monthly timeline
• Operate tactically, making decisions within established policies, procedures, and precedents

Team Management

• Lead and develop a high-performing team that consistently delivers exceptional service
• Ensure quality training and cross-training to support business continuity
• Monitor team performance and maintain compliance with organizational standards
• Foster a customer-centric mindset and deliver outstanding employee experiences
• Collaborate effectively with stakeholders and support team development goals
• Promote an inclusive work environment and respect for diverse cultures

Operations Management

• Monitor service delivery through quality assurance, case data reviews, and employee feedback
• Optimize operational processes and promote self-service opportunities
• Support global and regional people initiatives as a trusted partner
• Organize and lead meetings, analyze key metrics, and propose strategic improvements
• Manage escalations and ensure timely updates to policies and legislation
• Drive continuous improvement and maintain comprehensive knowledge databases

Project Management

• Lead projects focused on process improvement and innovation
• Collaborate with global teams to implement success criteria and project plans
• Represent HR support functions in cross-functional projects and initiatives

Minimum Qualifications

• Bachelor's degree (BA or BS)
• 5+ years of experience in HR Operations, Shared Services, or HR Transformation
• Experience in process design and a transformational mindset
• Strong customer service orientation focusing on employee experience
• Deep understanding of HR compliance, policies, benefits, and employment law in the US, Canada, and Latin America
• Experience with HR case management tools, Workday, and emerging AI technologies
• Proven ability to build effective, inclusive teams
• Excellent communication, facilitation, and organizational skills
• Strong analytical skills and ability to collaborate across large teams

APPLY NOW!

NearSource Technologies values diversity and is committed to equal opportunity. All qualified applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.