HR Services Manager

City of Vernon; Vernon; On-site; CAD 115,000 - 135,000; Full time

Job summary

The City of Vernon is seeking an experienced HR Services Manager to lead and optimize day-to-day HR operations across the organization. You will guide leaders on employee and labour relations, performance management, and policy development, while coaching a high-performing HR team.

You will develop programs, support workforce planning and employee engagement, and ensure compliance with legislation and City policies.

Qualifications

• Five years of progressively responsible HR Services experience, including at least three years in management.
• Experience advising leaders on employee and labour relations, investigations, and performance management.
• Strong knowledge of employment legislation and HR policy development.
• Excellent communication and relationship-building skills with a customer-focused approach.

Responsibilities

• Lead and support day-to-day HR Services across the organization.
• Provide advice and coaching to leaders on employee and labour relations, performance management, and workplace matters.
• Lead labour and employee relations activities, including investigations and grievance management.
• Develop and implement HR Services policies, procedures and programs.
• Support workforce planning, organizational change, talent management and employee engagement.
• Provide leadership and direction to HR Services staff, fostering accountability and service focus.
• Assist with HR Services budgeting and identifying efficiency opportunities.
• Identify opportunities to improve HR Services processes, systems, automation and delivery.
• Build strong partnerships with leaders and employees to deliver responsive HR Services.
• Support a respectful, inclusive workplace culture.

Skills

Leadership

Employee relations

Policy development

Communication

Problem-solving

Conflict resolution

Project management

Strategic thinking

Customer focus

Education

Degree or Diploma in Human Resources, Business Administration, or related

CPHR designation

Tools

Workday

Job description

Application Closing Date: Nov 20, 2026 Note: Posting comes off at 12:00am on the closing date, with the competition closing at 11:59pm the day prior.

Salary Range: $115,112.13 - $135,425.30

The City of Vernon is looking for an experienced and collaborative HR Services Manager to join our team.

Reporting to the Interim Director, HR Services, the HR Services Manager provides leadership and oversight of day-to-day HR Services and supports the organization in attracting, developing and retaining a skilled and engaged workforce.

This role is a key partner to leaders across the organization, providing practical, timely and solutions-focused advice while ensuring responsive, high-quality service to stakeholders.

What You'll Do:

• Lead and support the delivery of day-to-day HR Services across the organization.
• Provide advice and coaching to leaders on employee and labour relations, performance management, workplace matters, policy and HR Services practices.
• Lead and support labour and employee relations activities, including investigations, grievance management and collective agreement administration.
• Develop, review and implement HR Services policies, procedures and programs that support organizational priorities, promote consistent practices and ensure legislative compliance.
• Support workforce planning, organizational change, talent management and employee engagement initiatives.
• Provide leadership, coaching and direction to HR Services staff, fostering accountability, collaboration and a high-performing, service-focused team.
• Support HR Services budgeting, including monitoring expenditures and identifying opportunities to improve efficiency and value.
• Identify opportunities to improve HR Services processes, systems, automation and service delivery.
• Build strong partnerships with leaders, employees and stakeholders, delivering responsive, customer-focused HR Services.
• Partner with leaders and employees to promote a respectful, inclusive and positive workplace culture.
• Support the Interim Director, HR Services with strategic initiatives, organizational projects and emerging people priorities.
• Ensure practices are consistent, legislatively compliant and aligned with City policies and values.

What You Bring:

• A degree or diploma in Human Resources, Business Administration or a related discipline.
• A Chartered Professional Human Resources (CPHR) designation.
• Five years of progressively responsible HR Services experience, including at least three years of management or supervisory experience leading, coaching or developing staff.
• Experience providing HR Service advice to leaders and managing complex employee and labour relations matters, including collective bargaining, investigations, and performance management.
• Experience developing, reviewing and implementing policies, procedures and HR Services programs.
• Demonstrated financial and business acumen.
• Strong knowledge of employment legislation, HR Services best practices and policy development.
• Excellent communication, relationship-building, problem-solving and conflict-resolution skills.
• A customer-focused approach, with a demonstrated ability to deliver responsive, practical and solutions-oriented service to stakeholders.
• Strong project management and HRIS/HCM systems implementation and experience; Workday experience is an asset.
• Experience working in a unionized or public-sector environment is an asset.
• An equivalent combination of education, training and experience may be considered.