HR Services Manager

City of Vernon, BC, Canada; Canada; On-site; CAD 115,000 - 135,000; Full time

Job summary

City of Vernon, BC, Canada is seeking an experienced and collaborative HR Services Manager to lead day-to-day HR Services and support the organization in attracting, developing and retaining a skilled and engaged workforce.

Reporting to the Interim Director, HR Services, you will guide policy development, workforce planning, talent management and employee engagement initiatives while ensuring compliant, high-quality service to stakeholders.

Qualifications

• Degree or diploma in HR, business administration or related discipline.
• CPHR designation.
• Five years of progressively responsible HR Services experience, including at least three years in management or supervisory roles.
• Experience advising leaders on employee and labour relations, performance management, workplace matters, policy and HR services practices.
• Experience developing, reviewing and implementing HR policies, procedures and programs.
• Strong knowledge of employment legislation and HR services best practices.

Responsibilities

• Lead and deliver day-to-day HR Services across the organization.
• Provide advice and coaching to leaders on employee and labour relations, performance management, and workplace matters.
• Lead and support labour relations activities including investigations and collective agreement administration.
• Develop and implement HR Services policies, procedures and programs aligned with organizational priorities.
• Support workforce planning, organizational change, talent management and employee engagement initiatives.
• Provide leadership and direction to HR Services staff, fostering a high-performing, service-focused team.
• Support HR Services budgeting and monitor expenditures to improve efficiency and value.
• Identify opportunities to improve HR Services processes, systems and service delivery.
• Build partnerships with leaders and employees to deliver responsive HR Services.
• Promote a respectful, inclusive and positive workplace culture.
• Support the Interim Director with strategic initiatives and organizational projects.

Skills

HR leadership

Employee relations

Policy development

Communication

Project management

HRIS/HCM systems

Education

Degree or diploma in HR/Business Administration

CPHR designation

Tools

Workday

Job description

Salary Range

$115,112.13 - $135,425.30

The City of Vernon is looking for an experienced and collaborative HR Services Manager to join our team.

Reporting to the Interim Director, HR Services, the HR Services Manager provides leadership and oversight of day-to-day HR Services and supports the organization in attracting, developing and retaining a skilled and engaged workforce.

This role is a key partner to leaders across the organization, providing practical, timely and solutions-focused advice while ensuring responsive, high-quality service to stakeholders.

What You'll Do:

• Lead and support the delivery of day-to-day HR Services across the organization.


• Provide advice and coaching to leaders on employee and labour relations, performance management, workplace matters, policy and HR Services practices.


• Lead and support labour and employee relations activities, including investigations, grievance management and collective agreement administration.


• Develop, review and implement HR Services policies, procedures and programs that support organizational priorities, promote consistent practices and ensure legislative compliance.


• Support workforce planning, organizational change, talent management and employee engagement initiatives.


• Provide leadership, coaching and direction to HR Services staff, fostering accountability, collaboration and a high‑performing, service‑focused team.


• Support HR Services budgeting, including monitoring expenditures and identifying opportunities to improve efficiency and value.


• Identify opportunities to improve HR Services processes, systems, automation and service delivery.


• Build strong partnerships with leaders, employees and stakeholders, delivering responsive, customer‑focused HR Services.


• Partner with leaders and employees to promote a respectful, inclusive and positive workplace culture.


• Support the Interim Director, HR Services with strategic initiatives, organizational projects and emerging people priorities.


• Ensure practices are consistent, legislatively compliant and aligned with City policies and values.

What You Bring:

• A degree or diploma in Human Resources, Business Administration or a related discipline.


• A Chartered Professional Human Resources (CPHR) designation.


• Five years of progressively responsible HR Services experience, including at least three years of management or supervisory experience leading, coaching or developing staff.


• Experience providing HR Service advice to leaders and managing complex employee and labour relations matters, including collective bargaining, investigations, and performance management.


• Experience developing, reviewing and implementing policies, procedures and HR Services programs.


• Demonstrated financial and business acumen.


• Strong knowledge of employment legislation, HR Services best practices and policy development.


• Excellent communication, relationship‑building, problem‑solving and conflict‑resolution skills.


• A customer‑focused approach, with a demonstrated ability to deliver responsive, practical and solutions‑oriented service to stakeholders.


• Strong project management and HRIS/HCM systems implementation and experience; Workday experience is an asset.


• Experience working in a unionized or public‑sector environment is an asset.


• An equivalent combination of education, training and experience may be considered.