HR Services Manager

CivicInfo BC; Vernon; On-site; CAD 115,000 - 135,000; Full time

Job summary

City of Vernon is seeking an experienced HR Services Manager to lead day-to-day HR Services and provide strategic advisory support to organizational leaders. This role partners across departments to ensure compliant, timely, and customer-focused human resources services.

You will coach managers on employee relations, performance management and policy implementation, while overseeing labour relations activities and workforce planning initiatives.

Qualifications

• Five years of progressively responsible HR Services experience, including management or supervisory experience.
• Strong knowledge of employment legislation, HR services best practices and policy development.
• Experience providing HR service advice to leaders and managing complex employee and labour relations matters.

Responsibilities

• Lead and oversee day-to-day HR Services across the organization.
• Provide advice and coaching to leaders on employee relations, performance management, workplace matters, policy and HR Services practices.
• Lead and support labour and employee relations activities, including investigations and collective agreement administration.
• Develop, review and implement HR Services policies, procedures and programs aligned with organizational priorities.
• Support workforce planning, organizational change, talent management and employee engagement initiatives.
• Provide leadership and direction to HR Services staff, fostering accountability and a service-focused team.
• Support HR Services budgeting and identify efficiency opportunities.
• Identify opportunities to improve HR Services processes, systems and service delivery.
• Build strong partnerships with leaders and employees to deliver responsive, customer-focused HR Services.

Skills

Leadership

HR advisory

Employee relations

Policy development

Project management

Communication

Conflict resolution

Customer service

Education

Bachelor/College degree in HR or related

CPHR designation

1–2 year post-secondary certificate/diploma

Tools

Workday

HRIS/HCM systems

Job description

Job Requisition
JR-2026-299 HR Services Manager (Open)
Job Family
Exempt
Start Date
2026-10-28
End Date
2026-11-20

Primary Posting
No
Description
Application Closing Date:
Nov 20, 2026
Note: Posting comes off at 12:00am on the closing date, with the competition closing at 11:59pm the day prior.
Salary Range:
$115,112.13 - $135,425.30
The City of Vernon is looking for an experienced and collaborative HR Services Manager to join our team.
Reporting to the Interim Director, HR Services, the HR Services Manager provides leadership and oversight of day-to-day HR Services and supports the organization in attracting, developing and retaining a skilled and engaged workforce.
This role is a key partner to leaders across the organization, providing practical, timely and solutions-focused advice while ensuring responsive, high-quality service to stakeholders.

What You’ll Do:

• Lead and support the delivery of day-to-day HR Services across the organization.
• Provide advice and coaching to leaders on employee and labour relations, performance management, workplace matters, policy and HR Services practices.
• Lead and support labour and employee relations activities, including investigations, grievance management and collective agreement administration.
• Develop, review and implement HR Services policies, procedures and programs that support organizational priorities, promote consistent practices and ensure legislative compliance.
• Support workforce planning, organizational change, talent management and employee engagement initiatives.
• Provide leadership, coaching and direction to HR Services staff, fostering accountability, collaboration and a high-performing, service-focused team.
• Support HR Services budgeting, including monitoring expenditures and identifying opportunities to improve efficiency and value.
• Identify opportunities to improve HR Services processes, systems, automation and service delivery.
• Build strong partnerships with leaders, employees and stakeholders, delivering responsive, customer-focused HR Services.
• Partner with leaders and employees to promote a respectful, inclusive and positive workplace culture.
• Support the Interim Director, HR Services with strategic initiatives, organizational projects and emerging people priorities.
• Ensure practices are consistent, legislatively compliant and aligned with City policies and values.

What You Bring:

• A degree or diploma in Human Resources, Business Administration or a related discipline.
• A Chartered Professional Human Resources (CPHR) designation.
• Five years of progressively responsible HR Services experience, including at least three years of management or supervisory experience leading, coaching or developing staff.
• Experience providing HR Service advice to leaders and managing complex employee and labour relations matters, including collective bargaining, investigations, and performance management.
• Experience developing, reviewing and implementing policies, procedures and HR Services programs.
• Demonstrated financial and business acumen.
• Strong knowledge of employment legislation, HR Services best practices and policy development.
• Excellent communication, relationship-building, problem-solving and conflict-resolution skills.
• A customer-focused approach, with a demonstrated ability to deliver responsive, practical and solutions-oriented service to stakeholders.
• Strong project management and HRIS/HCM systems implementation and experience; Workday experience is an asset.
• Experience working in a unionized or public-sector environment is an asset.
• An equivalent combination of education, training and experience may be considered.

Worker Sub-Type Permanent
Location City Hall Building
Time Type Full time
Supervisory Organization Human Resources Division

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years