HR CONSULTANT HRIS - SuccessFactors Employee Central

City of Toronto; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

The City of Toronto seeks an HR Consultant for a temporary, full-time role focusing on optimizing HR technology within the SuccessFactors Employee Central system. The position involves working on data integrity, system enhancements and engaging with various stakeholders to ensure efficient HR operations. A passion for leveraging technology in HR functions is essential.

Qualifications

• Knowledge of the functional/technical configuration of foundation objects in EC or similar applications.
• Experience conducting complex data analyses and troubleshooting issues related to EC data.
• Ability to work independently as well as in a team environment.

Responsibilities

• Provide functional/technical support for EC and oversee quality assurance processes.
• Execute data exports/imports while ensuring data integrity and compliance.
• Participate in the implementation of mandatory system enhancements.

Skills

Analytical Skills

Problem-Solving

Communication

Education

Certification in SuccessFactors or related HR technology

Tools

ServiceNow

SAP Solution Manager

Application Lifecycle Management (ALM)

Job description

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HR CONSULTANT HRIS - SuccessFactors Employee Central

• Job ID: 56129
• Job Category: Human Resources
• Division & Section: People & Equity, Business Services, Systems & Insights
• Job Type & Duration:Temporary, Full-time Vacancy (9 months)
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period:29-May-2025 to 12-Jun-2025.

If you are passionate about leveraging technology to enhance HR functions at the City of Toronto, we invite you to apply for the HR Consultant position in the HRIS unit. You will join a team of subject matter experts dedicated to sustaining and enhancing the City’s organizational management processes within the SuccessFactors system. This role requires a deep understanding of Employee Central (EC) and its integration points with the Recruiting (RCM) and Onboarding (ONB) modules within SuccessFactors and with the SAP on prem system. You will play a key role in monitoring and maintaining data integrity across all systems, proactively identifying and resolving discrepancies to ensure accurate and reliable data is consistently available to all business users at the City of Toronto. This opportunity offers a hybrid working arrangement, requiring two mandatory on-site days per week.

What will you do?

• Provide functional/technical support for EC and oversee quality assurance processes related to data replication and other data discrepancies.
• Participate in implementation of mandatory system enhancements delivered biannually by SAP for SuccessFactors, as well as SAP on prem and other software applications as required.
• Participate in projects through the preliminary analysis of business requirements, design, configuration, quality control, documentation, and sustainment.
• Execute large data exports/imports using standard EC and SAP transactions, while ensuring data integrity, compliance with data governance policies, and minimal disruption to business operations.
• Contribute to the development of test strategies, creation of test data in non-production systems, and execute test scenarios using various methodologies and systems to ensure new functionality aligns with business requirements.
• Monitor replication programs and perform manual replications when needed to maintain system integrity, performance, and provide issue resolution, especially in the context of position and employee data in EC.
• Troubleshoot user access issues and provide administration support for EC-related Role-based Permissions.
• Work collaboratively in a team environment and with all members of the HRIS unit, People & Equity colleagues, and business partners from Payroll, Pension & Employee Benefits division, technical teams from Technology Services division, as well as external consultants and processors from SAP to facilitate timely resolutions while providing advice, consultation and support to business partners and client divisions city-wide.
• Participate in meetings, focus groups, or on projects involving business partners from Technology Services, Financial Planning, Accounting Services, and Pension, Payroll and Employee Benefits divisions, etc.
• Comply with HR policies, processes, collective agreements, and applicable legislation.

What do you bring to the role?

• Knowledge of functional/technical configuration of foundation objects in EC, or other SF modules (RCM/ONB), or similar cloud-based applications.
• Knowledge of configuration and/or administration of Role-based permissions for EC.
• Experience in working with change management systems like ServiceNow, Application Lifecycle Management (ALM), SAP Solution Manager.
• Knowledge of relevant transactions to extract HR master data from EC to support organizational, position and job classification management processes in SF and SAP.
• Experience in conducting complex data analyses, troubleshooting of EC data, quality assurance activities related to data replication of organization, job, position, and employee data, including Cost Centers.
• Certification in SuccessFactors or related HR technology, and knowledge of SAP on prem and its integration with SF is an asset.
• Experience developing test cases, conducting and documenting comprehensive testing of new and/or existing system functionality and reports.
• Highly developed analytical and problem-solving skills to investigate system and data issues and propose solutions in accordance with the City’s incident management processes, protocols, HR policies and guidelines.
• Excellent communication and experience providing sound consultation and advice to clients on various business and system processes as well as related policies and guidelines.
• Ability to develop and maintain productive working relationships with City staff, clients and stakeholders while exercising discretion and maintaining confidentiality.
• Ability to work in a team environment as well as independently.
• Knowledge of core human resource functions, policies, processes and procedures, including awareness of collective agreement provisions and legislative compliance requirements, as gained through education and/or previous work experience.
• Ability to work outside regular hours to deliver time-sensitive projects such as deployment of biannual SuccessFactors releases.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity .