Housing Solutions Office

Civic Recruitment Limited; Edmonton; On-site; CAD 49,000 - 60,000; Full time

Job summary

Civic Recruitment Limited is recruiting for a Housing Solutions Officer on a 2-month contract in Edmonton Green, EN3. You will support households in temporary accommodation, manage tenancy issues, and help residents secure sustainable housing solutions.

Responsibilities include investigating complaints, coordinating repairs, liaising with landlords, and maintaining case records, with a focus on homelessness prevention and housing sustainment.

Qualifications

• Relevant Housing or Homelessness experience.
• Right to Work in the UK.

Responsibilities

• Manage a caseload of households in temporary accommodation.
• Provide housing advice and tenancy support.
• Support residents to move into private rented accommodation.
• Investigate and resolve tenant complaints.
• Manage tenancy-related issues and breaches.

Skills

Housing management

Case management

Customer service

Communication skills

IT skills

Education

Relevant Housing or Homelessness experience

Right to Work in UK

Job description

Edmonton, United Kingdom | Posted on 07/10/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That's why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

2 Months Contract with a Local Authority

Job Purpose

As a Housing Solutions Officer , you will support households living in temporary accommodation and help residents secure sustainable housing solutions. You will manage tenancy-related matters, investigate complaints, coordinate repairs, address ASB issues, and support households to move from temporary accommodation into suitable private rented housing.

Key Duties/Accountabilities

• Manage a caseload of households in temporary accommodation.
• Provide housing advice and tenancy support.
• Support residents to move into private rented accommodation.
• Investigate and resolve tenant complaints.
• Manage tenancy-related issues and breaches.
• Deal with anti-social behaviour (ASB) cases.
• Coordinate repairs and property maintenance issues.
• Liaise with landlords, contractors, and accommodation providers.
• Carry out tenancy and property management duties.
• Ensure accommodation meets required standards.
• Support homelessness prevention and housing sustainment.
• Work closely with internal teams and external partners.
• Maintain accurate case records and reports.
• Provide excellent customer service to residents.
• Work autonomously while contributing to team objectives.

Essential Experience Required

• Experience working within Housing, Homelessness, Temporary Accommodation, or Housing Management.
• Experience managing tenancy-related cases.
• Experience dealing with temporary accommodation residents.
• Experience investigating complaints and resolving housing issues.Experience handling ASB cases.
• Experience coordinating repairs and maintenance matters.
• Knowledge of housing legislation and homelessness law.
• Strong customer service and case management experience.
• Excellent written and verbal communication skills.
• Strong IT and administrative skills.
• Housing Management.
• Homelessness Legislation.
• Housing Law.
• Temporary Accommodation Management.
• Anti-social Behaviour Procedures.
• Tenancy Management.
• Housing Options and Housing Advice.

Essential Qualifications Required

• Relevant Housing or Homelessness experience.
• Right to Work in the UK.

Additional Information to Note

• Working Hours: 35 hours per week.
• Monday to Friday.
• 09:00 - 17:00.
• Location: Edmonton Green, EN3 area.
• Experience within Local Authority Housing Services highly desirable.