Housing Services Tenant Services Supervisor

Bruce County; Kincardine; On-site; CAD 87,000 - 102,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

OMERS pension

EFAP

Vacation days

Job summary

Bruce County is seeking a Housing Services Tenant Services Supervisor to oversee tenant administration and support services for our housing portfolio, ensuring alignment with the Housing Services Act and the Residential Tenancy Act.

Reporting to the Housing Services Manager, you will guide day-to-day operations, participate in policy development, and work to prevent escalations while maintaining tenancy retention and strong community partnerships.

Qualifications

• Post-secondary degree in Social Sciences from an accredited university.
• Five years of front-line experience in a social services environment.
• Knowledge of Housing Services Act and Residential Tenancy Act.
• Strong communication and presentation skills.
• Ability to travel with a valid driver’s license and clean record.

Responsibilities

• Supervise tenant administration and support services for Bruce County Housing Corporation units.
• Assist with investigations and resolution of social issues with emphasis on early intervention and tenancy retention.
• Lead special projects and support policy and procedure development and updates.

Skills

Housing programs knowledge

Municipal service operations

Effective communication

Relationship building

Analytical thinking

Cultural sensitivity

Vulnerable Sector Check

Driver's license

Education

Post-secondary degree in Social Sciences

Job description

Welcome to Bruce County! We are located within the traditional territory of the Saugeen Ojibway Nation, which includes the Chippewas of Saugeen First Nation and the Chippewas of Nawash Unceded First Nation. We are a community where excellence, opportunity, and exploration come together amidst the natural beauty of Southwestern Ontario. Nestled between Lake Huron and Georgian Bay, our community thrives in stunning landscapes, from tranquil rivers and iconic lighthouses to bright starry skies. Home to nearly 75,000 residents in predominantly rural communities, Bruce County offers a unique blend of small-town charm and big opportunities, Bruce County is a place where you can work, live, and explore to no end.

Guided by our vision of being a welcoming, thriving community committed to the well‑being of current and future generations, Bruce County fosters innovation, sustainable growth, and collaboration. As an upper‑tier municipality, Bruce County provides essential services that shape the daily lives of our residents across 12 towns and communities. Our responsibilities include housing, childcare, Ontario Works, infrastructure, paramedic services, and long‑term care homes, as well as cultural and recreational programs through our libraries and museum. In everything we do, we uphold our core values: excellence, welcoming community, good governance, environmental stewardship, and financial sustainability.

As one of Southwestern Ontario’s Top Employers, joining our team means becoming part of a dedicated group of public servants committed to making a meaningful difference. At Bruce County, you’ll find opportunities to grow your career, contribute to impactful solutions, and help shape a sustainable future—all while enjoying the exceptional lifestyle this remarkable region offers. Explore with us—your journey starts here.

What You’ll Do

Reporting to the Housing Services Manager, the Housing Services Tenant Services Supervisor directly supervises and oversees tenant administration and support services for all Bruce County Housing Corporation units. They support the day‑to‑day operations of the tenant programs through adherence to the Housing Services Act, 2011 and the Residential Tenancy Act. This role will assist with various aspects of managing a challenging and diverse housing portfolio. This will include direct involvement and oversight of investigations and the resolution of ongoing routine social issues with a focus on early intervention, prevention of escalations and tenancy retention. The Supervisor assists the Manager with special projects and leads research for new policy and procedure development and updates to existing policies and procedures as required.

What We’re Looking For

Education & Experience

• Post-Secondary Degree in Social Sciences from an accredited university
• Five years of front‑line experience in a social services environment

Skills & Abilities

• Thorough knowledge of the various community housing programs and legislation including the Housing Services Act and the Residential Tenancy Act, etc.
• Strong understanding of municipal service operation
• Effective communication and presentation skills
• Demonstrated ability to develop relationships, listen to the needs of various audiences and apply solutions within program guidelines
• Ability to analyze complex situations and make sound recommendationsDemonstrated appreciation for and dedication to cultural sensitivity
• Clean Vulnerable Sector Criminal Reference Check
• Ability and willingness to travel, including valid driver’s license with a clean abstract

What We Offer

• Competitive Salary: $86,887-$102,229 per annum
• 100% Employer Paid Health Benefits
• Dental Benefits
• OMERS pension with equal employer match
• Employee & Family Assistance Program (EFAP)
• Paid vacation days, increasing with years of service
• Paid health and wellness Leave
• Parental leave top up program
• Employee recognition programs

Join Us!

Your Career, Our Community: Let’s build a Welcoming and Sustainable Bruce County Together!

If you’re excited about this role but your experience doesn’t perfectly align with every qualification in the job posting, we encourage you to apply anyway. You could be the ideal candidate for this or other opportunities. At Bruce County, we celebrate diversity and are committed to building an inclusive, and genuine workplace where everyone has the opportunity to thrive.

We are dedicated to fostering an equitable, accessible, and welcome environment where all individuals feel valued and supported. Bruce County provides equal employment opportunities to all candidates, including those with disabilities, ensuring that our recruitment, selection, and onboarding processes are barrier free and fully accessible. If you require accommodations at any stage of the hiring process, please contact us at [e-mail].

The successful candidate for this opportunity will be chosen based on their relevant education, experience, knowledge, and skills, as well as a competency‑based interview and formal background reference checks. We thank all candidates for their interest, however, only candidates selected for interviews will be contacted.

This posting is for an existing vacancy.