Housing Services Clerk: Client Support & Intake Admin

District of Sault Ste. Marie Social Services Administration Board; Sault Ste. Marie; On-site; CAD 38,000 - 43,000; Full time

Benefits offered by this job

Accommodation available

Job summary

The District of Sault Ste. Marie Social Services Administration Board is seeking a Social Services Clerk in the Housing Services Division, based in Sault Ste. Marie.

You will provide administrative support, assist with Social Service Programs, and respond to inquiries from clients, tenants and community members. Key tasks include intake and documentation, inputting data into mandated systems, maintaining client records, preparing rent-related reports, and supporting annual reviews.

Qualifications

• Diploma from a community college in a related discipline.
• Minimum six (6) months direct experience in a social services setting or professional office environment.
• Proficient in both official languages is an asset.

Responsibilities

• Provide general customer service support to clients, tenants and community members seeking information regarding Social Service Programs and Partner Agencies; assist in the completion of relevant applications and documentation.
• Utilize Social Services or other mandated computer systems available to input the intake and other applicable information.
• Maintain ongoing direct communication with clients, tenants or families regarding their case status with Social Services.
• Responsible for the completion of initial inquiries or intakes; receiving supporting documentation and scheduling follow up appointments as designated by Social Services or as required by legislation.
• Conduct routine office administrative tasks; respond to telephone inquiries, address guest and visitor inquiries, assist customers with their needs.
• Respond to calls regarding work orders; input work orders and documentation into software for required maintenance as directed.
• Respond to and resolve applicant inquiries subject to review by applicable staff member.
• Prepare monthly and yearly rent-geared-to-income documents;
• Support the annual tenant review process;
• Prepare former customer accounts for review;
• Provide support on collateral investigations, maintain client/tenant records, update both financial and participation information.
• Verify and process income statements subject to the review of applicable staff member.
• Assist in monitoring ongoing financial eligibility by receiving collateral information.
• Assist in ensuring that all appropriate records and documentation are current and accurate.
• Maintain a current knowledge of regulations, policies and procedures necessary to use the documents and computer systems.
• Assist clients, tenants, or community members with access to technology and other resources available.
• Assist in the coordinated and unified response to meeting the participant action plan.
• Provide reception and filing support as required.
• Maintain a thorough working knowledge of the Social Services’ health and safety policy & procedures and applicable Provincial legislation listed therein.
• Perform other related duties as required.

Skills

Communication

Teamwork

Time management

Microsoft Office

Education

Community College Diploma

Tools

Microsoft Office

Job description

The District of Sault Ste. Marie Social Services Administration Board is seeking a Social Services Clerk in the Housing Services Division, based in Sault Ste. Marie.

You will provide administrative support, assist with Social Service Programs, and respond to inquiries from clients, tenants and community members. Key tasks include intake and documentation, inputting data into mandated systems, maintaining client records, preparing rent-related reports, and supporting annual reviews.