Housing Services Clerk: Client Support & Applications

Wellington; Wellington; Vor Ort; CAD 42.000 - 49.000; Vollzeit

Benefits dieser Stelle

Extended Health Care

Emergency Travel Assistance

Dental Care

Parking

Mileage

OMERS Pension

Zusammenfassung

Wellington County is seeking a Housing Applicant Services Clerk on a nine-month full-time contract. The role reports to the Applicant Services Manager and supports client services, including reception, accounts receivable, and centralized wait-list processes for Housing Services.

You will assist applicants with online and paper forms, ensure compliance with housing legislation, and manage monthly eligibility updates.

Qualifikationen

• High school graduation with 6–12 months of related post-secondary study.
• Experience in customer service is preferred.
• Knowledge of the Housing Services Act and Regulations and related legislation.
• Ability to follow established procedures and maintain confidentiality.

Aufgaben

• Provide general customer service to clients and the public, including walk-ins and high-volume calls and emails.
• Data entry into Housing databases and processing of payments.
• Receive, process and balance rent and other accounts receivable by various payment methods.
• Reconcile and prepare deposits for all payments.
• Provide information on the application process, CWL eligibility, and referrals.

Kenntnisse

Customer service

Data entry

Accounts receivable

Organization

Ausbildung

High school diploma with post-secondary in business/admin/related field

Course work in accounting or human services

Tools

Microsoft Office

Housing databases software

Database software

Jobbeschreibung

Wellington County is seeking a Housing Applicant Services Clerk on a nine-month full-time contract. The role reports to the Applicant Services Manager and supports client services, including reception, accounts receivable, and centralized wait-list processes for Housing Services.

You will assist applicants with online and paper forms, ensure compliance with housing legislation, and manage monthly eligibility updates.